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End User Support Specialist
vor 2 Monaten
Primemissions GmbH is seeking an End User Support Specialist to provide technical support and assistance to our internal end users. In this role, you will be responsible for diagnosing and resolving hardware and software issues, setting up and configuring computer systems, and providing training and guidance to end users.
Responsibilities- Provide technical support and assistance to end users
- Diagnose and resolve hardware and software issues
- Set up and configure computer systems and peripherals
- Install and upgrade software applications
- Troubleshoot network connectivity issues
- Provide training and guidance to end users
- Document and track support tickets and resolutions
- Stay up-to-date with the latest technology trends and advancements
- Collaborate with other IT team members to improve support processes
Requirements
- Proven experience as an End User Support Specialist or similar role
- Fluency in German and English
- Strong knowledge of hardware, software, and networking systems
- Excellent troubleshooting and problem-solving skills
- Customer-centric mindset with the ability to communicate technical concepts to non-technical users
- Experience with Windows operating systems and Microsoft Office
- Knowledge of network protocols and technologies
- Ability to work well in a team environment
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate) are a plus
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