SAELA - Customer Retention Specialist

Vor 4 Tagen

Munich, Deutschland Remote Team Solutions Vollzeit

Qualifications:

  • At least 2 year of support center and/or customer service experience.
  • Schedule and transfer to office availability.
  • Advanced English level, with outstanding verbal skills.
  • Proficient computer/data entry skills.
  • Excellent communication skills.
  • Effectiveness in teamplay.
  • Problem solving skills and tolerance to frustration.
  • Great service attitude, interest in dealing with customers and support them.
  • Positive attitude and persistent work ethic.
  • Ability to work under pressure and in simultaneous tasks.

Responsibilities:

  • Receive inbound calls from other departments to speak with customers who desire to cancel their service.
  • Make outgoing calls to customers who desire to end their service and customers who have already cancelled service.
  • In all situations, utilize principles of ownership to retain customers and assist those looking to restart.
  • Provide world-class level customer advocacy in every interaction.
  • Respond to customer inquiries with clarity and knowledge of products and services.
  • Demonstrate excellent communication skills interacting with customers.
  • Satisfactorily meet individual record goals.
  • Competently manage the internal system simultaneously with the phone call and data capture.
  • Maintain the confidentiality of information.

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