Customer Service Coordinator Hamburg

vor 3 Monaten

Hamburg, Deutschland Altorecruit Vollzeit

Customer Service Coordinator - Germany


 

As the single Snetor contact for each customer, he/she manages the customer relationship (management of orders, contracts, disputes) and ensures the control of margins related to contracts and customer orders.


He/she ensures the satisfaction of customers in his/her scope.

As Customer Service Coordinator, you will be responsible for several missions such as:


BACK-OFFICE SUPPORT

§ Input PF/PO,

§ Credit Insurance Management (Applications and Follows-Ups),

§ Interface with the legal / quality department to collect technical documents,

§ Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, liaising with sales staff on the availability of products),

§ Documentation (Technical Datasheets…),

§ Interface for managing material samples,

§ Follow up on customer payments and send commercial offers on an ad hoc basis,

§ Creation of SAP customers/prospects file

§ In the absence of sales staffs, and on a very occasional basis, send price quotations.


CUSTOMER SERVICE SUPPORT

§ B2B orders,

§ Manage customer orders from start to finish (registration, deadlines review, B/L, document bundle, etc.,

§ Keeping customers informed of the status and progress of their orders,

§ Carrying out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs and regulations,

§ Follow-up on customer payments,

§ Analyse and deal with malfunctions and disputes with internal and external contacts,

§ Report malfunctions that cannot be managed at its level or that may impact other suppliers/clients outside its scope



Transport

§ Organize transport according to internal customers' requests and ensure the monitoring of services.

§ Manage reception and loading schedules of warehouses for distribution.

§ Carry out spot consultations if the request does not fall within the framework of the flows already negotiated and contribute to the negotiation of new transport contracts.

§ Help design the best transport plan on the basis of contracts and agreements with partners.

 

Warehousing

§ Organize logistics operations according to internal customers' requests and monitor services.

§ Ensure the reliability of stocks with service providers and organize periodic inventories.

§ Coordinate order preparation schedules with transport loading schedules

§ Conduct spot consultations if the warehousing request does not fall within the scope of the services already negotiated and contribute to the negotiation of new warehousing contracts.

§ Participate in innovation and continuous improvement projects, particularly on the means of communication.

§ Deploy interface tools with carriers (EDI, pre-invoicing).

§ Carry out analyzes (volume, cost, benchmark, etc.) to continuously optimize transport performance (cost & service).

 


Do you match?

 

§ Understanding of supply chain elements and international trade dynamics.

§ Initial education: Bachelor's degree (Bac +3) in International commerce, and/or logistics.

§ Professional experience: Successful initial experience in international commerce or Supply Chain within a corporate environment.

§ Strong communication skills with a customer-centric and solution-oriented approach.

§ Proficiency in English and German.

§ Familiarity with SAP B1 and S4 is advantageous.

§ Knowledge of Incoterms, distribution, and international commerce.

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