Customer Care Coordinator Import
vor 3 Monaten
**CUSTOMER CARE COORDINATOR IMPORT (M/F/d)**
**JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES**
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.
- Smooth customer and service oriented performance for designated clients
- Active communicator with international internal as well as external stakeholders
- Escalation point for enquiries or complaints
- Liaise cross functionally to overcome operational issues
- Ensure compliance with company rules
- Promoting e-commerce platform and self-service tools as applicable
**REQUIRED SKILLS AND COMPETENCIES**
- A minimum of 2 - 3 years of professional shipping experience preferably
- Distinct customer and service focus
- Persuasive, target and result oriented
- Advanced MS-Office skills and a strong administrative focus
- Knowledge of Google Office products desirable
- Business fluent in English and local language
- Strong digital orientation and growth mindset
**WHAT WE OFFER**
- Full-time employment
- Varied import related tasks
- Flexible working time
- Mobile working possibilities (2 days per week)
- Company pension scheme
- 30 days vacation
- Modern workplace
- Open communication and innovative collaboration
- Career & development opportunities
Located in the Hamburg office.
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