Technical Coordinator Field Service

vor 5 Monaten

Hamburg, Deutschland Wärtsilä Vollzeit

**Technical Coordinator Field Service**:
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator, you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams.

This is a permanent role and is located in Hamburg Germany (Schlenzigstrasse)

**What are your main tasks and responsibilities?**
- Responsible for the successful coordination relating to Field Service activities.
- Ensure all service work under your control is correctly executed with proper utilization of labor to maintain a high quality of service.
- Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
- Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
- Provide support in managing customer enquiries related to Engineer Service.
- Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the customer.
- Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
- Identify and implement improvements through cost efficient means.
- Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service job.

**What do we expect from you?**
- A technical background, preferably within a service position is desirable but not essential.
- Demonstrable ability to communicate & solve problems effectively.
- Structured, good attention to detail and self-motivated
- You will have an excellent customer understanding.
- Recognized Engineering qualification, or equivalent experience.
- Willingness and ability to travel nationally and internationally.

**Why you and us**

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

[German]

Wir haben jetzt eine sehr aufregende Gelegenheit für Sie, sich unserem Team anzuschließen, um die Außendiensttechniker von Marine Power, Parts & Services täglich zu unterstützen. Als Field Service Coordinator sind Sie in die hervorragende Unterstützung unserer Kunden und Kollegen eingebettet, indem Sie den reibungslosen Ablauf der Aktivitäten unserer Field Services-Teams sicherstellen.

Es handelt sich um eine Festanstellung, die sich in Hamburg (Schlenzigstraße) befindet

**Was sind Ihre Hauptaufgaben und Verantwortlichkeiten?**
- Verantwortlich für die erfolgreiche Koordination der Field Service-Aktivitäten.
- Stellen Sie sicher, dass alle Servicearbeiten unter Ihrer Kontrolle korrekt ausgeführt werden und die Arbeitskräfte ordnungsgemäß eingesetzt werden, um eine hohe Servicequalität aufrechtzuerhalten.
- Arbeiten Sie mit Servicetechnikern zusammen und überwachen Sie, um sicherzustellen, dass die Aufträge gemäß dem Angebot ausgeführt werden.
- Überprüfen Sie Serviceberichte im Zusammenhang mit dem Projekt und stellen Sie sicher, dass Follow-ups zeitnah und professionell durchgeführt werden.
- Unterstützung bei der Verwaltung von Kundenanfragen im Zusammenhang mit Engineer Service.
- Fördern Sie eine enge Zusammenarbeit mit den Account Managern und dem Sales Support Team, um den bestmöglichen Service für den Kunden zu gewährleisten.
- Informieren Sie interne und externe Stakeholder wie den Kunden, den Vertrieb, die Ersatzteile und den Kundenbetreuer über den erforde

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