Senior Payments Manager

vor 4 Monaten

Berlin, Deutschland Clear Ventures Vollzeit
Company Description

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.

Job Description

The Senior Payments Manager is accountable for the delivery of strategic objectives and key results, KPIs and targets

Leads the roadmap, product discovery and strategy for the Payments team with a view to short and long-term success

Responsible for balancing the needs of customers (NPS), Employees (ESS), and Investors (cost) by driving continuous improvement in all three

Drives a culture of continuous improvement and optimisation in Payments both operationally and strategically; conducts duties with a high standard of personal and professional behavior to inspire and challenge colleagues to achieve more

Responsible for day-to-day coaching of the Payments team including direct line management

 Leads and is responsible for delivery on specific projects and initiatives as directed by management

Specific tasks / missions

 Supports service provider relationships and negotiations (existing and new)

Co-ordinates and leads regular Business Review meetings with service providers

Translates the output of data analytics and reports into insights and recommendations to optimize customer experience. Gains buy-in from tech and product stakeholders and campaigns for product prioritization

Performs reconciliation of payments, settlements, and payouts

 Produces regular written reports, presentations, intelligence and insights on payments-related trends, including industry research, innovations, analysis and horizon scanning for threats and opportunities Supports the team with the ongoing optimization of Payments strategies and projects such as:

Global P&F strategy

Cost of sales strategy

Fraud and risk management strategy

Customer Centricity – customers, colleagues and investors.

Takes a risk-based approach to strategic projects & initiatives. Balances business growth, acceptance and cost optimisation with risk perspectives such as fraud risk and customer impact

Participates in relevant internal and external meetings and events representing P&F interests

Profile:

Minimum of 5 years experience in relevant payments job functions

Deep knowledge and experience in Payments/Fraud/Checkout with trends and regulations, such as chargebacks and PSD2

Passionate about solving customer problems through building a simple and secure booking and payment flow by using the power of technology and automation

Data-savvy with experience in data querying and data analysis. Proficient in Excel/Google Sheets, and SQL

Able to measure the success of a feature post-delivery

Experimental and data driven approach. Able to diagnose problems, trends and recommend an action plan to resolve issues

Passion for customer interaction and a desire to exceed customer’s expectations of the product

Strong analytical and quantitative skills with the ability to use data and set metrics to back up assumptions, evaluate outcomes and further improve performance

 Proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast paced online environment

 Ability to collaborate cross functionally with engineering, sales, design, data analytics, and finance teams to ideate, develop, and launch innovative user-facing features and internal tools

Excellent verbal and written communication skills with demonstrated experience engaging and influencing decision making at all levels within an organization, and in a variety of contexts.

 A degree in Business/Finance/Accounting is considered a plus

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues, this role also offers flexible working, 50% home/office. 

Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride. A competitive and attractive compensation package A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to . Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

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