Director of Product
vor 5 Monaten
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
- The role
Are you ready to ignite a revolution as the Director of Product in our Global Payments Tribe? The Global Payments team at HelloFresh is responsible for processing payments periodically as a subscription business, ensuring customers are able to pay seamlessly with their preferred payment method and managing customer profitability through payment initiatives impacting retention.
As the Director of Product for Global Payments at HelloFresh, you are the end-to-end P&L managing a cross-functional team of business, commercial, product & analytics leads. On a day to day basis you will be working with internal stakeholders from various functions such as growth, retention, commercial, finance etc. and also with external partners such as third party payment providers.
What you’ll do- Lead
- various functions of Payments such as business, commercials, product & analytics etc. and be the single threaded leader for payments.- Define
- vision & mission from a mid-term (2-3 years) perspective and work with various leads internally to define yearly strategy & product roadmap.- Manage
- and communicate regularly with other senior leaders in the business & product function to understand their roadmap and dependencies on Payments.- Own
- monthly communication on metrics/ initiatives to leadership & stakeholders on behalf of global payments teams such as update packs, steering deliverables, quarterly reviews.- Monitor
- closely the performance of the metrics in the Payments KPI tree, connect the metrics to the macro company level KPI tree and work with different owners inside Payments to ensure continuity in the expected direction.- Evaluate
- existing 3rd party partnerships within payments & fraud domains, assess new 3rd partnerships from a long term strategy perspective and look for opportunities for new partnerships from an additional data point perspective.
What you’ll bring
- 10+ years of professional experience in product and payments at a consumer facing or payments/financial services company.
- Experience in growth, retention and subscription topics is nice to have.
- Previous experience leading a product team
- A product mindset such as relentless prioritization, incremental product development, customer obsessions and analytical rigor.
- Great communication skills - communicates the results of Payments initiatives to various audience levels such as business stakeholders, country leadership, senior management etc.
- A commercial and partnerships mindset - Develop business relationships with internal senior leaders and external partners such as third party vendors to improve performance.
What we offer
- The opportunity to play a pivotal role in shaping the global payments of a globally recognized brand in an exciting growth phase.
- Work in a dynamic environment that values innovation, creativity, and collaboration.
- Join a diverse and inclusive team that values individual perspectives and fosters professional growth.
- Healthy discount on weekly HelloFresh boxes
- Annual learning and development budget to attend conferences or purchase educational resources
- A diverse and vibrant international environment of 70+ different nationalities
- Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties.
product #payments
Are you up for the challenge?
For insight into our interview process take a look at our recent post here.
- About HelloFresh
- We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values
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