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Order Management Representative
vor 3 Monaten
Responsibilities
Bei Hexagon Asset Lifecyle Intelligence (ALI) schaffen wir Daten über den gesamten Lebenszyklus von Anlagen, um Industrieanlagen rentabler, sicherer und nachhaltiger zu planen, zu bauen und zu betreiben. Unsere Software wird von einigen der weltweit größten Unternehmen der Energie-, Fertigungs- und Automobilbranche eingesetzt.
Wir sind Teil unserer Muttergesellschaft Hexagon AB mit Sitz in Stockholm, aber mit einer starken Präsenz in Deutschland. Wir haben Büros in München, Dortmund und Düsseldorf mit über 200 Mitarbeitern, die in allen Bereichen unserer Organisation arbeiten, von Finanzen über Projektmanagement bis hin zum Vertrieb.
Unsere Geschäftssprachen sind Deutsch und Englisch, und in unserem Vorstellungsgespräch werden Ihre Fähigkeiten in beiden Sprachen geprüft.
Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking an Order Management Representative.
In this role you will be based from our Garching office in Munich (hybrid working available).
You will provide an effective and efficient support to our Sales and Services Organization, enabling them proactively to drive our business forward. You will be responsible for a broad variety of administrative and business support related tasks, reporting to the Order Management Manager. This role will serve our customers across the DACH region.
Hexagon Asset Lifecyle Intelligence is looking to add an energetic, detailed-oriented, individual to our professional and fast-paced team environment. This position will include processing sales orders, managing assets and license generation requests.
You will...
Creating and processing quotes and orders submitted by partner/sales team in Salesforce CPQ and Dynamics GP. Processing and managing software licenses/keys and assets. Ensure pricing, quantities, and terms are accurate per established business policies. Issue accurate invoices upon delivery of order. Review legal agreements for direction to deliver / administer. Ensure all corporate export policies are followed. Professionally communicate with internal and external customers to identify and resolve and/or escalate issues. Able to prioritize tasks and work in multiple business systems to complete requests. Create ad hoc reports for management.There is significant interface with both internal and external customers, therefore effective communication skills are required. A high degree of self-direction and decision-making is expected as well as the ability to be a cooperative and productive team member.
Qualifications
Your expereince will include...
3 - 5 year`s customer service experience, ideally in an international company. Very good command of spoken and written German (C2) and English. Experience using a standard ERP system (Dynamics Great Plains experience would be an advantage). Good communication and analytical skills required. Ability to quickly grasp new software functionality and processes. Team-oriented work and dedication.#LI-MP
#LI-Hybrid
