Operations Manager, Berlin
vor 3 Monaten
What you'll do:
Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority Create a positive, inclusive, and safe workplace where people genuinely want to work
About you:
Bilingual Berlin/English 4+ years work experience in operations, consulting, engineering, or similar fields Demonstrated background in driving and executing operational excellence Knowledge of how a P&L functions Ability to understand metrics and KPIs and the levers to pull to drive results Knowledge of the location you support Comfortability working in a warehouse setting 1+ years people management experience attracting, developing and motivating warehouse staff Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports. Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role #LI-Onsite#LI-PD1 Why Lime? When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: Competitive salaries, performance-based annual bonus and pre-IPO equityHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness appsFlexible vacation policies with ample paid holidays tailored to country of residenceFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthoodSupport for retirement and financial goals with unlimited access to financial advisorsUnlimited, complimentary use of our vehicles in hundreds of cities around the worldProfessional growth opportunities through quarterly learning days and top-tier toolsOpportunities to connect across teams and locations to network, socialize and volunteerCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functionsConsistent recognition of great work through meaningful rewards and career advancementsBenefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.-
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