Operations Manager, Berlin

vor 1 Monat

Berlin, Deutschland Lime Gmbh Vollzeit

As an Operations Manager at Lime you are a market manager for the Berlin area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want.

You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your markets P&L and you’ll manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best.

Tasks
  • Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
  • Lead warehouse operations, ensuring excellence in compliance with health, safety, quality, and environmental standards
  • Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
  • Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
  • Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
  • Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
  • Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
Requirements
  • Fluent German & English language skills.
  • 4+ years work experience in operations, consulting, engineering, or similar fields
  • Demonstrated background in driving and executing operational excellence
  • Knowledge of how a P&L functions
  • Ability to understand metrics and KPIs and the levers to pull to drive results
  • Comfortable working in a warehouse setting
  • 1+ years people management experience attracting, developing and motivating warehouse staff
  • Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
  • Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
Benefits
  • Competitive salaries, performance-based annual bonus and pre-IPO equity
  • Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
  • Flexible vacation policies with ample paid holidays tailored to country of residence
  • Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
  • Support for retirement and financial goals with unlimited access to financial advisors
  • Unlimited, complimentary use of our vehicles in hundreds of cities around the world
  • Professional growth opportunities through quarterly learning days and top-tier tools
  • Opportunities to connect across teams and locations to network, socialize and volunteer
  • Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
  • Consistent recognition of great work through meaningful rewards and career advancements

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

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