Operations Assistant

vor 5 Monaten

Berlin, Deutschland Le Wagon Vollzeit

Le Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential through corporate training.

Founded in Paris in 2013, Le Wagon now has campuses in +40 cities across 25 countries, including global tech hubs such as Berlin, London, Tokyo, Shanghai, Singapore, and São Paulo. Most importantly, Le Wagon is a community of 18,000+ graduates from all walks of life, including career changers, digital nomads and many entrepreneurs - who've created 180+ tech startups and raised $862M+ and counting

**General Info**

**Team(s)**: Bootcamp Ops

**Hours**: 20 hours weekly (Part-Time, ideally a working student)

**Scope**: Berlin

**Role responsibilities**

**Operations**:

- Work with the **Program Manager** to ensure an impeccable working environment that meets the needs of internal staff, teaching teams and students alike.
- Be the key organisational lynchpin behind the success of the bootcamp operations.
- Support the Program Manager with **daily operational tasks across all courses**: staffing, managing schedules, student attendance, progress and feedback.
- Be the main **point of contact** for **students**, ensuring their wellbeing and development on the bootcamp.
- Ensure the **operational** management of the campus.
- Manage **schedules**, calendars, and appointments for the Program Manager and instructors.
- Assist in **analysing** data to improve program efficiency.
- Maintain accurate and **up-to-date records of program-related information.**:

- Identify **struggling** students and put in place **appropriate support**.
- Contribute to the wider goals of achieving **high student NPS** (Net Promoter Score)
- Communicate **important updates** to freelance Teachers and TAs in a timely manner.
- Maintain **cross-functional relationships** (i.e. facilities, Community & Events, Global Operations and Sales & Admissions).
- Coordinate logistics for on-site and virtual sessions, including room setup, equipment, and materials.

**Community**:

- Support with teacher and student socials and assist with the **delivery of key events** such as Project Pitches, Demo Day and more.
- Coordinate the alumni community in **Berlin**.
- Communicate regularly with alumni to keep our community vibrant and inspired.
- Create an unforgettable experience for students.

**This is the role for you if you are**:

- You are a people person who thrives on **meeting new people** and making them feel welcome.
- You are a **clear and confident communicator** in **English**. **German** is a plus, but not a must.
- You are based in Berlin and willing to work **one Saturday** on campus when required (day off in lieu given)
- You are a creative problem solver - **highly structured, organised, and have the ability to work to tight deadlines** to provide practical solutions on multiple projects.
- You have good **project management skills** and have a real **drive for results**, with the ability to manage independently and take calculated risks.
- You are **highly collaborative**, and love to help others reach their objectives.
- You might have experience in **the tech industry** and are familiar with tech bootcamps.
- You are **entrepreneurial, highly collaborative**, and excel at **taking on new challenges**:

- You have the ability to **efficiently process and address** large volumes of incoming queries and questions.
- You are a strong **team player and enjoy helping others** achieve their goals

**Application process**:

- CV + Motivational Letter

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