Customer Service Representative

vor 2 Monaten

Berlin, Deutschland Neo Temp GmbH Vollzeit

Customer Service Representative (m/f/d) in Berlin

☑️Unser Angebot für Sie:
  • Indefinite employment contract
  • Annual salary of €44,500, commensurate with the responsibilities
  • Versatile and responsible role with interesting and varied tasks
  • Collaboration in a renowned and forward-thinking innovation company
  • Open, honest, direct, friendly, and uncomplicated interpersonal interactions

☑️Ihr zukünftiges Aufgabengebiet:
  • Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
  • Place purchase orders for relevant product lines and confirm receipt
  • Provide Order Confirmation to customer and salesperson following defined process
  • Communicate delivery status to customers, expedite/escalate deliveries as needed
  • Collaborate with sales team and/or customer to resolve order-related or customer service issues
  • Produce and share relevant order-related reports
  • Communicate effectively with customers via email and/or phone
  • Provide feedback to management on workflow improvements
  • Support sales team as needed (e.g., initial inquiry response, quotation prep)
  • Perform other assigned duties
☑️Ihr Profil für die Stelle Customer Service Representative (m/f/d):
  • Proficient in PC skills with 3+ years' experience, including:
  • CRM tools (preferably Salesforce)
  • ERP tools (preferably NetSuite)
  • Proactive with strong problem-solving skills
  • Comfortable working across various time zones and diverse cultures
  • Demonstrated expertise in resolving customer issues with a professional, customer-oriented demeanor
  • Willingness to exceed defined job responsibilities
  • Ability to excel in a time-sensitive environment and readily adapt to shifting priorities
  • Previous experience in the B2B technology industry is a plus
  • You have an advanced command of both the German and English languages, reaching a proficiency level of C1.
☑️Interessiert an der Position Customer Service Representative (m/f/d)? So geht es weiter

Sie können über den untenstehenden Button Ihre Bewerbung für die Position als Customer Service Representative (m/f/d) direkt an uns absenden. Alternativ senden Sie uns Ihre Bewerbungsunterlagen direkt per E-Mail oder rufen uns an:

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