Director of Client Services

Is This You?You work best when leading a team of individual contributors/experts who work autonomously and have deep expertise in their fields.You are skilled at managing and influencing team members and collaborators, helping the entire team to meet deadlines and proactively identifying opportunities and solutions.You are able to communicate effectively with team members on all things B2B marketing – SEO, GEO, paid media and backlinks.You work seamlessly between cultures, time zones, and countries, given the global nature of our team and clients.About Flow AgencyFlow Agency is a bespoke B2B marketing agency. We specialize in SEO, GEO and performance marketing for B2B tech / SaaS startups and professional services.Our clients include Betterworks, Beekeeper, Simpro, Quickbase, Uniphore, Enboarder, ELM, TrustRadius, and Paperbell. It's a lineup that we're pretty proud to name-drop.At Flow Agency, we are inspired by flow and deep work, that elusive state of being in the zone in which we feel our best and perform our best. This is where we want our team to "live" when they work.Our values include:Calmness : Deep work is Queen. We protect focus and quiet so brilliance can shine.Proactiveness : We trust our instincts and our own strengths as a team, while we pursue innovative ideas and creative solutions that really sing.Trust : We build trustworthy, result-driven partnerships with clients that are just bursting with high impact, low stress, and no drama or additional mental loadsProgress brings perfection. Consistent, steady wins add up to big game-changing results..Community : We are proud to be a part of a community of marketers that understand that we rise together, not compete. Collaboration > Ego… always.As Director of Client Services, you won't just "manage a team." You'll shape the culture, help create the "flow experience," and help everyone hit their stride without losing their spark.Search has changed dramatically over the last 2 years, and so have we. What started as an SEO agency is now a B2B marketing powerhouse, providing SEO, GEO and performance marketing. Staying ahead means constantly learning and experimenting to stay relevant and irreplaceable.. Standing still? That's not a thing here — not with AI and Search changing the rules daily.We support you in:Attending conferences and events, to rub shoulders with smart people and leave inspiredAnnual learning budget for courses and eLearning, to expand skills and keep curiosity aliveBuilding your personal brand to be a powerful ambassador for yourself AND Flow AgencyA yearly in-person team weekend in April 2026, filled with laughter and collaborationMonthly training session as part of our Flow University, as even pros love a good masterclassWe are a remote-native agency and our team members live in Germany, Slovenia, North Macedonia, Argentina, Brazil, Canada or the USA.There won't be a beer fridge or a ping pong table, but there will be the freedom to get creative, set your own priorities and create new processes… that actually make work feel a lot less like work.You'll be part of a team that doesn't just clock in and check boxes. They dream big, move fast and actually make things happen. At Flow Agency, your work shapes the company, the culture and the way we do marketing. And the best part is that, along the way, you might just have more fun than you expected.The agency: Founder, Viola Eva: Team: Press mentions: Job Responsibilities and DutiesOverviewYour role will focus on 3 main pillars:People developmentof the SEO / GEO, backlink and performance marketing teamProject management and operationsfor all service deliveryClient successin turning client challenges into wins and growth into habitYou will take part in our weekly leadership meetings and give feedback on business strategy and new services. This will require you to stay on top of industry trends, e.g., LLM marketing, AI Search and video.Goal: Increase revenue per employee by 30%Objectivesto achieve the goal:Increase client satisfaction, retention, and upsells.Lead the skill development of your team.Increase quality and delivery speed of your team's deliverables.Metrics:Client retention and revenue growthClient NPSTeam satisfaction scoreTeam utilizationPillar: People DevelopmentElevate team members from technical experts to strategic growth partners for our clients.Manage all team members in our Client Services team. Currently: 12Weekly 1on1sRegular performance reviews and feedbackHiring, onboarding, developing and termination of team membersIn the future: Identify and develop sub-team leadsEnable your team members to grow.Feedback is a gift, and give that gift to your team continuously.Foster a positive work culture where team members can learn, take risks, and grow.Training and development of client services teams.Hard skill development based on a defined learning & development matrixTrain team on the usage of (new) toolsQuality control and feedback for main deliverablesStrategic guidance and sparring partner for the teamSoft skills development incl. speaking "non SEO/PPC", strategic narrative, getting buy-in, stakeholder alignment, client communication and account management.Pillar: Project management and operationsEnsure projects are delivered on time, to our quality standards, within scope, and profitably.Oversee the Client Services operations:capacity planning,project management, andoptimizing task / deliverable workflows, incl. Internal feedback and sign-offs.Manage all team members and their projects to meet tight deadlines.Project management in Asana, Slack, Guru and Google Drive.You will be reviewing, editing, and revising main client deliverables (as needed based on the experience and skills of our team members).You will be responsible for helping us get more effective by increasing efficiency and quality for our deliverables.Pillar: Client SuccessTurning relationships into results.Own client satisfaction, retention, and overall account health.Serve as internal sponsor for our clients, providing strategic oversight and guidance.Lead and resolve client escalations quickly and confidently.Drive renewals and identify opportunities for upsells or expanded scopes.Monitor performance trends, intervene early on risks, and maintain alignment to KPIs.Build strong executive relationships through proactive, value-driven communication.Job Details and Requirements:The role is 100% remote and requires being based between CET and EST time zones.Full-time position25 days of paid holidays per year.Fridays off in August.Full-time is roughly 140 hours per month.Native-level English.3+ years in an agency in a similar management role.5-10 years in an agency executing and leading B2B marketing, demand generation, SEO, or performance marketing.