Senior Client Service Manager

Location

DBP Berlin

Department

DBP Client Services

Type

Full Time

Level

About us

We are 900 creative minds across 16 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, but united by an ambition to design brands with the power to move.

World-famous brands. National icons. Tech disruptors. Plucky upstarts no one's yet heard of. You'll get to work on all of these, as part of a connected team of brilliant, tenacious people right by your side and across the world.

We are a global brand design agency with expertise across Brand Strategy, Brand Design Systems, Brand Engagement and Brand Effectiveness. We work for clients such as NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and BBC.

We are immediately seeking someone for our Berlin or Munich office

Senior Client Service Manager (w/m/d)

About the Role

If juggling client needs with creative input is your forte, and you excel at gathering information and managing communication, we want to hear from you Are you highly motivated and eager to hit the ground running? Perfect, then we should connect.

• Be a part of a 6-person Client Service Management team in day-to-day operations and independently manage your client projects
• Develop and lead clients, maintain client relationships: you immediately recognize and meet the needs of your clients, analyze them and offer ideas and solutions
• Create proposals and presentations, as well as plan and manage project budgets and timelines
• Work closely with the creative team to optimally implement client requests

About You

• Completed degree in Economics, Marketing, Communication, or comparable education/vocational training.
• Min. of 5 years of experience in Client Service-, Account- or Project Management as well as extraordinary project management skills, leading big brands in a fast paced environments. Agency experience is a plus.
• You are a native german speaker and fluent in english (verbally & written)
• Strong communication and presentation skills with a high drive and hands-on mentality
• Organizational talent with a structured way of working and high customer orientation
• You are a true team player and like to exchange ideas
• Affinity for design and creativity is a must

Why us?

We're passionate about our people and their careers. We'll help you develop your skills and provide you with outstanding benefits. So you'll have a chance to make your mark on our future, as we make a mark on yours. We're proud to be the world's most awarded brand design agency, with 28 Cannes Lions to our name and Creative Review Annual's Most Creative Design Agency of the Year 2024. You'll get to take new projects to award-winning potential, as part of a connected team of brilliant, tenacious people right by your side and across the world. But that's not all, you'll also enjoy these additional benefits:

• Subsidized public transportation
• Discounted package offers from "Wellhub" for sports, leisure, wellness, and app subscriptions
• Mental health support in collaboration with our partners at Telus Health
• Discounts at service providers near our locations
• Work from another EU country for up to 45 days per year
• Access to modern internal AI tools and on-demand training in the field of AI

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Due to the volume of applications, we unfortunately can only respond to successful candidates.

We will not accept unsolicited CV's or approaches via recruitment agencies.