Working Student Enterprise IT Support Engineer

Team

The Enterprise IT Support team provides internal IT support for all employees of the Raisin group and associated collaborators across the globe, mainly in continental Europe, the UK and the US.

We ensure that everyone at Raisin can work smoothly and securely by managing IT equipment, handling onboarding and offboarding, configuring account permissions, and troubleshooting issues related to our software tools and hardware. We also administrate and improve our central Service tooling architecture and the physical IT infrastructure in our different office locations.

Your Responsibilities

As a Working Student in Enterprise IT, you will:

• Support the daily operations of our IT equipment and inventory at the Munich office, both in-person and online.

• Prepare laptops, accessories, and onboarding setups to welcome new team members smoothly.

• Be the first point of contact for IT-related requests, using Jira Service Management to track and resolve tickets.

• Assist in maintaining the local network infrastructure and printer systems.

• Help administer software tools such as GitLab, Miro, Jira, and Confluence.

• Collaborate on internal IT projects and improve team processes.

• Keep our IT documentation tidy, useful, and up to date.

Your Profile

We're looking for someone who is:

• Curious about technology and passionate about making it accessible for everyone.

• Comfortable working with hardware – cables, ports, accessories – and ideally both MacOS and Windows systems.

• A strong communicator, ready to engage with colleagues and explain technical matters clearly.

• Eager to take initiative, but also not afraid to ask for support when needed.

• Organized and analytical, with a good sense for prioritizing tasks.

• Bonus: Familiar with IT ticketing systems or patch/software deployment.

• German skills are a plus.

Join our mission, join our team - and grow with us

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

• Employee Development Budget of €400 and one full training day per year.
  
  
• Access to Babbel for continuous language learning.
  
  
• Flexible working hours, home office and 20 vacation days per year.
  
  
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
  
  
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
  
  
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
  
  
• Enjoy yearly company retreats to exciting European cities and other (virtual) team events, such as Lunch & Learn, Tech Lunch, Female Empowerment Forum, CEO Talks as well as our yearly Summer- and Winter Party.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 8 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich, New York and Salt Lake City.

We also think it's important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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