IT Support Engineer

vor 1 Woche

Munich, Bayern, Deutschland Bragi Vollzeit 60.000 € - 90.000 € pro Jahr

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)

Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.

Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology

IT Support Engineer - Munich Based

This position has minimum 3 days/week in-office responsibilities

What you will be working on

  • Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments
  • Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
  • Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors
  • Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
  • Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits
  • Support mission-critical services and servers, assisting teams in deploying updates and enhancements
  • Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures
  • Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points

What you will need

  • Degree in Computer Science, IT, or related field, or equivalent professional experience
  • 2-3 years experience as an IT Support Engineer
  • Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
  • Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
  • Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
  • Command-line skills and troubleshooting mindset

Nice to have

  • Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
  • Interest in improving IT security, system monitoring, and backup strategies
  • Basic understanding of automation tools (e.g,. Ansible, Terraform)
  • Experience supporting GitLab Runners and troubleshooting build or deployment issues

What we offer you

  • Central Office
  • A technically challenging role supporting diverse IT systems in a fast-growing tech company
  • A flexible online Learning & Development program: choose where you want to improve yourself
  • 10 professional coaching sessions with experts to support your growth
  • We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)

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