Working Student Enterprise IT Support Engineer
vor 1 Woche
The Enterprise IT Support team provides internal IT support for all employees of the Raisin group and associated collaborators across the globe, mainly in continental Europe, the UK and the US.
We ensure that everyone at Raisin can work smoothly and securely by managing IT equipment, handling onboarding and offboarding, configuring account permissions, and troubleshooting issues related to our software tools and hardware. We also administrate and improve our central Service tooling architecture and the physical IT infrastructure in our different office locations.
As a Working Student in Enterprise IT, you will:
Support the daily operations of our IT equipment and inventory at the Munich office, both in-person and online.
Prepare laptops, accessories, and onboarding setups to welcome new team members smoothly.
Be the first point of contact for IT-related requests, using Jira Service Management to track and resolve tickets.
Assist in maintaining the local network infrastructure and printer systems.
Help administer software tools such as GitLab, Miro, Jira, and Confluence.
Collaborate on internal IT projects and improve team processes.
Keep our IT documentation tidy, useful, and up to date.
We're looking for someone who is:
Curious about technology and passionate about making it accessible for everyone.
Comfortable working with hardware – cables, ports, accessories – and ideally both MacOS and Windows systems.
A strong communicator, ready to engage with colleagues and explain technical matters clearly.
Eager to take initiative, but also not afraid to ask for support when needed.
Organized and analytical, with a good sense for prioritizing tasks.
Bonus: Familiar with IT ticketing systems or patch/software deployment.
German skills are a plus.
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:
- Employee Development Budget of €400 and one full training day per year.
- Access to Babbel for continuous language learning.
- Flexible working hours, home office and 20 vacation days per year.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- Enjoy yearly company retreats to exciting European cities and other (virtual) team events, such as Lunch & Learn, Tech Lunch, Female Empowerment Forum, CEO Talks as well as our yearly Summer- and Winter Party.
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