IT Support Engineer

We are looking for an IT Support Engineer with strong expertise in Identity and Access Management (IAM), network administration and cloud-based integrations. The ideal candidate will manage the user identity lifecycle, SAML integrations, and ensure secure and efficient access to enterprise systems. This role also includes administration and maintenance of the office's VS-NfD classified network, managing cybersecurity platforms, conducting security audits, and providing user training on safe handling of sensitive information. The successful candidate will balance hands-on troubleshooting with advanced knowledge of network infrastructure, authentication protocols, cloud technologies, and cybersecurity best practices.

Responsibilities and Duties

• Manage and administer Identity and Access Management (IAM) systems, including user provisioning, de-provisioning and access reviews.
• Administer and maintain the VS-NfD classified network infrastructure in the office, including regular audits and user training to ensure compliance with BSI security requirements.
• Configure and support Single Sign-On (SSO) and SAML-based integrations for various SaaS applications.
• Monitor and maintain network infrastructure, including firewalls, switches and wireless networks.
• Manage cybersecurity tools, including endpoint protection, antivirus, vulnerability management, security information and event management (SIEM) systems, and phishing simulation platforms.
• Support cloud platforms (Microsoft 365, Google Workspace, etc.) with a focus on authentication and access controls.
• Collaborate with the IT Manager to improve IAM processes, security policies, and integration standards.
• Assist with incident response, log analysis, and vulnerability remediation.
• Maintain detailed documentation for IAM processes, network configurations, and integration workflows.
• Install, configure, and maintain laptops, desktops, printers, and other peripherals.
• Provide advanced technical support and act as the escalation point for access-related issues.

Qualifications and Skills

• Degree in Information Technology, Computer Science, System Administration, or a related field, or equivalent practical experience.
• At least 3 years of experience in IT support or system administration, with hands-on experience in supporting IT infrastructure.
• Familiarity with network infrastructure, VPNs, and identity & access management systems.
• Proficiency in supporting a diverse environment with Linux/Mac/Windows endpoints.
• Strong understanding of cybersecurity practices, including endpoint security and threat detection.
• Good problem-solving and communication skills, with the ability to explain technical issues in simple terms.
• Any relevant certifications in IT support, system administration, or cybersecurity (e.g., CompTIA, ITIL, or similar) is a plus.
• EU Citizenship is a must have

Benefits

• Flexible working hours
• Stock Options
• Generous holiday allowance
• Pension plan 
• Extended social security package 
• Enhanced maternity & paternity leave
• Learning and development opportunities

About Auterion

We are building the leading software platform for AI-powered autonomous systems for enterprise and government customers. Our team is supporting the most important missions and solving the most challenging problems.

At Auterion, we bring together the sharpest minds who love to solve the hardest problems. Join a vibrant team built on innovation, openness, and excellence, where you'll be empowered to develop ideas, collaborate across all levels, and make an impact that matters.