Global Care Business Partner

Are you an independent thinker with the ambition to deliver an excellent global service to our customers, managing complex requirements, building up a strong relationship with senior stakeholders at the customer side and driving performance in our local teams?

Join our Team as a Global Care Business Partner (GCBP) for Pharma Accounts within Customer Experience and be the key to an outstanding customer journey.

In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.

We offer

• International experience working for the world´s leader, in a dynamic, global industry.

• Work with colleagues and clients across the world.

• Excellent training development opportunities and global career prospects.

• Enhance your communication, problem solving and relation building skills.

• Competitive salary and excellent bonus package.

Key Responsibilities

• Understanding the customer needs and quality standards will be the key cornerstone of success for the GCBP.
• The GCBPs primary focus areas are customer satisfaction, service delivery, productivity as well as profitability.
• The GCBP is responsible in supporting the organization of transports in accordance with the compliance of Pharma and Healthcare accounts, taking into account the customer's quality standards.

• In order to provide this service, the GCBPs main responsibilities are:

• Translating the Pharma business quality requirements (GDP) into the organization and ensuring compliance with them internally

• Sparring partner of our global teams to improve our operational product offering to Pharma customers
• Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction with support of the sales and local CX team
• Building up the operational relationship with our customers and advocates their needs internally
• Escalation point for the customer's global operation
• Become an 'Operational Excellence' ambassador and encourage operational staff to apply best practice
• Lead improvement and corrective projects and ensure the learnings are captured and distributed in Maersk
• Build strong relationships with Care Business Partners globally and identifies coaching opportunities to continuously drive local performance
• Ensures smooth execution of the end-to-end shipment cycle

Who we are looking for

• 5+ years relevant experience with a proven track record in operational management

• Understanding and passion for driving Operational Excellence in the business

• Ability to work in a matrix organization and influence decision makers

• Proven and sustained track record of delivery, with focus on driving results through others

• Experience of working with wide variety of complex operational and commercial challenges

• Exposure and understanding of Business Improvement / Lean tools

• Excellent communication and influence skills

• Ability to interface with local and regional management teams

• Being a team member supporting the global/regional/country teams proactively

• Ability to build strong effective network

• Experience with European GDP regulations is a plus.

As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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