Customer Service Technology

vor 1 Tag

Berlin, Berlin, Deutschland Create Your Own Career Vollzeit 60.000 € - 80.000 € pro Jahr

At Riverty, you're not just stepping into a role — you're stepping into the driver's seat of our customer service transformation. You'll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you'll make it happen.

We are looking for a

Customer Service Technology & Automation Lead (m/f/d)

(unlimited, full-time) Join our team at one of our locations in Amsterdam, Berlin, Verl, Baden-Baden or Münster – flexible working conditions available

Your Role and Impact

  • You take charge of Riverty's customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization
  • You set the rules by defining platform governance, configuration standards and performance criteria — and you make smart prioritization calls based on value and feasibility
  • You turn ideas into action by translating business needs into concrete delivery plans, estimating technical effort, and steering vendor partnerships to deliver on time and to spec
  • You drive innovation through AI and automation — from Microsoft Copilot to chat and voice bots, to Power Automate workflows — while monitoring performance and swiftly removing blockers to keep things running smoothly
  • You inspire and lead Product Owners and Configuration Experts working with Microsoft Dynamics, Zendesk, Parloa, and other tools — building a culture of innovation, structured delivery, and strong stakeholder relationships

What You Bring

  • You have 5+ years of experience in Customer Service, IT consultancy, Microsoft partner environments, or enterprise transformation — ideally with hands-on Microsoft Dynamics 365 implementations
  • You know the delivery lifecycle inside out — from scoping and sprint planning to UAT and post-go-live stabilization
  • You're confident in estimating technical effort, negotiating contracts, and challenging vendor proposals with authority and insight
  • You excel at stakeholder management, problem-solving, and clear, impactful communication
  • You speak fluent English and have German skills at C1 level or higher — and if you can add another European language (bonus points for Nordic languages), even better

#EUR13

  • Digital Technology PMO Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland E Digital Technology Vollzeit 90.000 € - 120.000 € pro Jahr

    You have a passion for technology and want to make the world a greener place?Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate...

  • Praktikum Customer Care Technology

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Create Your Own Career Vollzeit 40.000 € - 60.000 € pro Jahr

    Deine AufgabenDu startest bei uns als Praktikant:in für einen Zeitraum von 5-6 MonatenDu unterstützt bei der Betreuung und Optimierung unserer Customer Service Tools, insbesondere unseres Case Management Tools und unseres KI-ChatbotsDu analysierst die Nutzung der bestehenden Systeme und hilfst bei der Ableitung von Optimierungsmaßnahmen Du wirkst aktiv...

  • Customer Service Representative

    Vor 5 Tagen

    Berlin, Berlin, Deutschland SEEK Asia Vollzeit 35.000 € - 45.000 € pro Jahr

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time role for a Customer Service Representative located on-site in Berlin, Germany. The Customer Service Representative will be responsible for delivering excellent customer service and providing support to customers via phone, email, and chat. The role involves addressing...

  • Customer Service Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Pontoon Solution Vollzeit 45.000 € - 55.000 € pro Jahr

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Berlin, Germany. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining proper phone etiquette, and enhancing the overall customer...

  • Customer Service

    vor 2 Wochen

    Berlin, Berlin, Deutschland Noah Living GmbH Vollzeit 35.000 € - 45.000 € pro Jahr

    Über die PositionZum nächstmöglichen Zeitpunkt suchen wir eine*n engagierte*n Customer Service & Operations Manager*in (m/w/d) in Teilzeit (min. 30 Stunden/Woche) inkl. der Betreuung unseres Showrooms in Berlin-Mitte an mindestens einem Samstag im Monat.Eine herausragende Customer Experience ist das Herzstück von Noah – und du kannst einen...

  • Customer Service Advisor

    vor 2 Wochen

    Berlin, Berlin, Deutschland Mphasis Vollzeit 40.000 € - 60.000 € pro Jahr

    As aCustomer Service Advisor - Backoffice (all genders)in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.Job responsibilitiesManage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasksDevelop...

  • Customer Service Advisor

    vor 1 Woche

    Berlin, Berlin, Deutschland JPMorgan Chase Vollzeit 80.000 € - 120.000 € pro Jahr

    Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for...

  • Customer Service

    vor 2 Wochen

    Berlin, Berlin, Deutschland Noah Living GmbH Vollzeit 45.000 € - 60.000 € pro Jahr

    Über die PositionZum nächstmöglichen Zeitpunkt suchen wir eine*n engagierte*nCustomer Service & Operations Manager*in (m/w/d) in Teilzeit (min. 30 Stunden/Woche)inkl. der Betreuung unseres Showrooms in Berlin-Mitte an mindestens einem Samstag im Monat.Eine herausragende Customer Experience ist das Herzstück von Noah – und du kannst einen wesentlichen...

  • Customer Service Representative Daily Banking

    Vor 5 Tagen

    Berlin, Berlin, Deutschland JPMorganChase Vollzeit 30.000 € - 50.000 € pro Jahr

    Job DescriptionBei JPMorgan & Chase Co. verfolgen wir das Ziel, unsere Kunden:innen mit innovativen Produkten und Services im digitalen Privatkundengeschäft zu begeistern. Wir bieten dir die Möglichkeit, bei einem der größten Finanzdienstleister der Welt in einem dynamischen Umfeld zu arbeiten.Unser Büro befindet sich im Zentrum von Berlin.Als Customer...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit 40.000 € - 60.000 € pro Jahr

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe...