Customer Service Advisor
vor 2 Wochen
As a
Customer Service Advisor - Backoffice (all genders)
in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.
Job responsibilities
- Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
- Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
- Adhere to banking regulations and guidelines
Required qualifications, capabilities and skills
- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience
- Fluent written and spoken German
- Excellent written and spoken communication skills
- Team player with a strong customer focus and willingness to provide service
- Knowledge of the relevant regulatory requirements
- Strong problem-solving skills and ability to handle conflicts
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