Customer Service Representative
Vor 4 Tagen
Company Description
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Role Description
This is a full-time role for a Customer Service Representative located on-site in Berlin, Germany. The Customer Service Representative will be responsible for delivering excellent customer service and providing support to customers via phone, email, and chat. The role involves addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Additionally, the role includes managing customer accounts, updating customer information in the internal database, and maintaining a high level of customer experience.
Qualifications
- Customer Service experience and skills
- Experience in Customer Support and Customer Satisfaction
- Strong Customer Experience and Customer Service Representatives skills
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work effectively in a fast-paced environment
- Fluency in English and German is preferred
- High school diploma or equivalent
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