Customer Success Lead

Join REMATIQ in Revolutionizing Medical Innovation

Are you an experienced customer success leader with a background in B2B SaaS enterprise?

Join us on our mission to empower medical innovators to release life-saving products to market quicker and safer.

About REMATIQ

Founded in 2023, REMATIQ is changing how medical product development teams operate by building a highly specialized AI platform, boosting development speed and compliance at the same time.

We're working with the world's largest and most innovative companies and are backed by exceptional investors with a €5.4M Seed funding. Our customers include global champions such as Bayer, BBraun or Novartis.

We've spent the last two years building up the foundation of our product and customer processes and are now starting to scale.

What You'll Do

With our strong focus on large enterprises, expansion with existing accounts is the key growth driver. At REMATIQ, Customer Success isn't about routine check-ins or reporting metrics — it's about operating as a strategic advisor to our customers' executive teams. You'll co-create high-impact AI business cases, uncover and shape new use cases, drive adoption across additional teams, and ultimately craft the success stories that define REMATIQ's impact.

As a customer success lead, you will start by owning the relationships with our customers end-to-end and executing hands-on.
In parallel, you'll build the foundations for scale — creating playbooks, shaping our operating model, and ultimately assembling and leading a high-performing team of enterprise customer success managers.

Concretely this means:

• Own and deepen relationships with our global life science customers, ensuring flawless delivery across high-value contracts — from proof of concept to onboarding, ongoing care, and renewal with the ultimate goal of unlocking their seven-figure potential.
• Develop scalable playbooks and materials for the function to grow.
• Deliver on retention, expansion and account health KPI's.
• Gradually build a team of senior customer success managers, able to handle relationships with leaders at some of the most complex businesses in the world.
• Ensure the needs of both end users and senior decision makers are met through disciplined project management and clear, tailored communication at every level.
• Identify and co-develop new use cases together with our product teams to increase the value customers are getting out of the platform.
• Owning the support processes & structure, before later setting up a support team.

What we're looking for:

This is a founding role in a high-paced, high-stakes environment. We value autonomy, creativity, execution power, proactively taking ownership and executive-level communication skills. Concretely, this means:

• 2-4+ years experience in customer success leadership roles in industry-leading, enterprise B2B SaaS companies
• Preferred: 2-3 years experience in a high-paced, project-based work environment such as consulting, VC or investment banking
• Love to be hands-on, leading customer-facing teams from the front by example.
• You're an execution machine. People around you are impressed by the amount of stuff you get done.
• Solving complex problems in impactful industries is what gets you out of bed, and you want to contribute to bringing advances in modern medicine to the patient.
• You're not just a user, but a pioneer in using AI to augment yours and your team's work
• Fluent in English and German.

Why Join REMATIQ?

• Outstanding opportunity: Two years after funding, we're working with many of the largest global life science players. And we haven't even started scaling.
• Purposeful Work: Be part of a mission-driven team transforming how medical devices reach the market.
• Autonomy & Ownership: Take charge of your work and have a direct impact on our platform and its success.
• Collaborative Environment: Work with a talented team that values creativity, efficiency, and shared problem-solving.
• Office Culture: Spend 4 days a week collaborating in our Berlin office while enjoying the benefits of a flexible, modern workplace.
• Compensation & Growth: Competitive salary plus real equity, giving you a stake in the success you help create.

Ready to Join Us?

If you're excited about solving meaningful challenges, shaping a fast-growing product, and working at the intersection of AI and life sciences, we'd love to hear from you. Apply now and become a key part of our journey at REMATIQ

Diversity and Inclusion at REMATIQ

At Rematiq, we believe that diversity drives innovation and fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applications from all individuals, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other dimension of diversity. Let's shape the future together.