customer success manager

Vor 4 Tagen

Berlin, Berlin, Deutschland Haemonetics Corp. Vollzeit 72.000 € - 144.000 € pro Jahr

Are you a construction professional ready to take the next step into a customer-facing, technology-driven role?Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock measurable value on every project.

As Customer Success Manager, you'll play a central role in onboarding, implementing, and ensuring the successful adoption of the platform across multiple construction projects. You'll act as the voice of the customer internally, collaborating with product, technical, and account teams to help clients get the most out of the technology and ensure long-term value and engagement.

Key Responsibilities:

  • Provide strategic advisory to maximise adoption, implementation, and ROI across multiple construction projects.
  • Build and maintain strong relationships with client champions, promoting the customer voice internally.
  • Lead onboarding of new users, driving seamless adoption and providing training for on-site teams.
  • Capture insights from platform usage and feedback to inform the product roadmap.
  • Deliver measurable value and document customer success stories to support account growth.
  • Work closely with the customer success team to refine delivery, update playbooks, and embed best practices.
  • Collaborate with technical teams to ensure project data integrity and platform alignment as projects evolve.

About You:

  • Experience in construction, preferably site-based (Project Manager, Site Engineer, Project Controller, or similar).
  • Experience in a customer-facing B2B role (Sales, Customer Success, Business Development), ideally within software or tech.
  • Comfortable with change management and continuous process improvement.
  • Strong stakeholder management skills, engaging with senior and junior team members alike.
  • Highly organised, proactive, and capable of managing multiple priorities in a fast-paced environment.
  • Independent and solution-oriented, taking full ownership of client relationships.
  • Excellent written and verbal communication, able to explain complex concepts clearly and adapt to different audiences.
  • Willingness to travel up to 40% across Germany.
  • Based in Germany.

Why Join?

  • Competitive base salary plus performance bonus.
  • Be part of a high-growth company driving digital transformation in construction.
  • Work with leading contractors and high-profile projects across Germany.
  • Collaborative, dynamic, and supportive team environment.
  • Opportunity to develop your career in a fast-scaling, innovative technology company.

For a confidential discussion about this opportunity, please contact Tas Ravenscroft at Propel.

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Displayce Vollzeit 40.000 € - 60.000 € pro Jahr

    We are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce's mission...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Infiterra Vollzeit 60.000 € - 120.000 € pro Jahr

    Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we're just getting...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Acre Vollzeit 40.000 € - 80.000 € pro Jahr

    Are you passionate about solar and battery projects and maximising value?Acre is proudly working with an international digital platform designed to streamline the solar and battery project lifecycle for installers and retailers, offering a comprehensive suite of free tools. It enables users to efficiently design, quote, procure and manage solar installations...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Shiftmove Vollzeit 60.000 € - 120.000 € pro Jahr

    As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify...

  • Customer Success Manager

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Shiftmove Vollzeit 60.000 € - 100.000 € pro Jahr

    As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland 8returns Vollzeit 50.000 € - 75.000 € pro Jahr

    Über 8returns8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten.Über die RolleAls Customer Success Manager bist du die wichtigste Schnittstelle zwischen unseren Kunden und unserem Produkt. Dein Ziel ist es, die Customer...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland EF Education First Vollzeit 40.000 € - 60.000 € pro Jahr

    Du bist ein Organisationstalent und möchtest als Customer Success Manager Menschen die einzigartige Erfahrung im Ausland ermöglichen? Oder bist du ein Quereinsteiger und suchst neue Herausforderungen in einem schnell wachsenden und internationalen Unternehmen?Cultural Care bringt Au Pairs und amerikanische Gastfamilien zusammen und ermöglicht so eine...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lumiform Vollzeit 60.000 € - 80.000 € pro Jahr

    Lumiform ist ein schnell wachsendes B2B SaaS-Unternehmen aus Berlin.Bereits über 1.000 Unternehmen in mehr als 35 Ländern setzen auf unsere Software, um digitale Checklisten, Audits und Inspektionen effizient über mehrere Standorte, Prozesse und Schichten hinweg durchzuführen. Unsere Mission: Wir geben operativen Teams die Werkzeuge an die Hand, um jeden...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Education First Vollzeit 40.000 € - 60.000 € pro Jahr

    DescriptionDu bist ein Organisationstalent und möchtest als Customer Success Manager Menschen die einzigartige Erfahrung im Ausland ermöglichen? Oder bist du ein Quereinsteiger und suchst neue Herausforderungen in einem schnell wachsenden und internationalen Unternehmen?Cultural Care bringt Au Pairs und amerikanische Gastfamilien zusammen und ermöglicht...

  • Senior Customer Success Manager

    Vor 3 Tagen

    Berlin, Berlin, Deutschland meinUnterricht Vollzeit 60.000 € - 80.000 € pro Jahr

    Beschreibung meinUnterricht ist ein EdTech-Unternehmen, das Lehrkräften durch eine umfassende Plattform mit Unterrichtsmaterialien, Fortbildungen und Tools hilft, großartigen Unterricht zu gestalten.Wir sind ein Team von engagierten Bildungsenthusiast:innen, die sich darauf spezialisiert haben, den Schulalltag durch intelligente Lösungen zu vereinfachen...