Head of Customer Success
vor 1 Woche
Your mission We're hiring a Head of Customer Success to build and lead our post-sale organization for the B2B Enterprise segment. You'll design the Customer Success function from scratch — covering Customer Success Management, Implementation, Support, and Key Account Management — and take full ownership of renewals, expansions, and Net Revenue Retention (NRR).This is a hands-on builder role: you design the process, team, you run it, and you're accountable for the number.What You'll DoOwn NRR, GRR, renewals, and expansion revenue for our enterprise customer base.Design and scale the Customer Success organization — structure, roles, processes, and KPIs.Build the customer journey: onboarding, adoption, value realization, renewal, and expansion.Partner with Sales on account transitions and growth plans while owning the commercial relationship post-sale.Hire, coach, and lead a high-performing team focused on enterprise outcomes and revenue impact.Represent the voice of the customer across Product, Engineering, and Leadership.Your profile What You Bring8–12+ years in Customer Success or post-sale leadership, including direct revenue ownership (renewals + expansions).Proven experience building or scaling a CS organization in a B2B enterprise SaaS environment.Deep understanding of complex, multi-stakeholder enterprise accounts and long sales/renewal cycles.Strong commercial instincts — data-driven, forecast-accurate, and outcome-oriented.Skilled communicator who builds credibility with executives and customers alike.Fluent in English; German or exposure to Asian Business culture are a plus.Willingness to travel to customers and regional teams as needed.What Success Looks LikeNRR consistently >110% and renewals are predictable.Enterprise customers see measurable value and expand over time.Customer Success becomes a revenue engine, not a support function.About us Founded in 2022, Holocene came out of a simple but frustrating pattern: enterprise systems were either too rigid to adapt or too light to scale. Planners, buyers, and supply chain leads were stuck between workarounds and chaos — with no platform designed to handle the way real decisions happen.We believed there had to be a better way: one that could connect strategy to execution, planning to action, and people to outcomes — without ripping out what teams already use.Today, Holocene helps businesses around the world reduce friction, fix misalignment, and make smarter supply chain decisions with less effort. Our product evolves with the market — because it was designed to.We're here to make complex problems easier to manage, not more complicated to understand. That's our philosophy. That's the product.
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Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland Holocene GmbH Vollzeit 80.000 € - 120.000 € pro JahrYour missionWe're hiring a Head of Customer Success to build and lead our post-sale organization for the B2B Enterprise segment. You'll design the Customer Success function from scratch — covering Customer Success Management, Implementation, Support, and Key Account Management — and take full ownership of renewals, expansions, and Net Revenue Retention...
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Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland Empion Vollzeit 90.000 € - 120.000 € pro JahrPosition:Head of Customer Success & Service (m/w/d)Standort:Berlin & Remote (Deutschland/Österreich)Branche:Hotel-Tech SaaS, Hotellerie & TourismusAnstellung:Vollzeit, unbefristetBeginn:Ab sofortSprache:Deutsch (C2), Englisch (C1)Flexibilität:Flexible ArbeitszeitenSmart Host GmbH ist ein wachsendes Travel-Tech Scale-up mit Sitz in Berlin. Als führender...
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Head of Customer Success
Vor 6 Tagen
Berlin, Berlin, Deutschland A11 Vollzeit 80.000 € - 120.000 € pro JahrAbout the JobAs a key growth accelerator, A11 partners with Europe's most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.We're looking for an experienced Head of Customer Success (m/f/d) to join and lead the Customer Success & Service Operations at one of our Ecosystem Companies.As a Head of...
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Head of Customer Success, DACH
vor 1 Woche
Berlin, Berlin, Deutschland Famly Vollzeit 50.000 € - 80.000 € pro JahrWir bei Famly wollen Kindern den bestmöglichen Start ins Leben ermöglichen – und zwar, indem wir alle unterstützen, die jeden Tag Großartiges dafür leisten. Seit 2013 entwickeln wir eine ganzheitliche, digitale Lösung, die Kita-Abläufe vereinfacht und den Alltag für Erzieher:innen, Familien und Kinder leichter macht.Heute sind wir 180+...
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Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland CROWDCONSULTANTS Vollzeit 90.000 € - 120.000 € pro JahrYOUR MISSIONLead the development and execution of the Customer Success (CS) strategy in line with corporate goals, focusing on maximising Net Revenue Retention (NRR)Ensure alignment of CS objectives across functions, secure necessary resources, and manage annual CS planning and budgetingMonitor KPIs, analyse results, and report to senior...
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Head of Customer Success
Vor 4 Tagen
Berlin, Berlin, Deutschland CoreTylynt Vollzeit 80.000 € - 120.000 € pro JahrLocation: Full Onsite. Berlin Mitte, Germany.About the CompanyThe company is the AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform.Its proprietary AI stack digitizes and...
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Head of Customer Success
vor 1 Woche
Berlin, Berlin, Deutschland CoreTylynt Vollzeit 80.000 € - 120.000 € pro JahrLocation: Full Onsite. Berlin Mitte, Germany.About CompanyA next-generation supply chain platform, the company is redefining how one of the world's largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency...
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Head of Customer Success
vor 1 Woche
Berlin, Berlin, Deutschland CoreTylynt Vollzeit 80.000 € - 120.000 € pro JahrLocation:Full Onsite. Berlin Mitte, Germany.About the CompanyA next-generation supply chain platform, the company is redefining how one of the world's largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency...
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Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland Smart Host Vollzeit 80.000 € - 120.000 € pro JahrSmart Host ist ein junges B2B Travel Tech Unternehmen.Unsere Vision ist es, eine Welt zu schaffen, in der Hoteliers ihren Gästen so individuell begegnen können wie nie zuvor – dank Technologie, die nicht distanziert, sondern verbindet.Dabei ist es unsere Mission, Hoteliers dabei zu unterstützen, verstreute Gästedaten in einem zentralen, lebendigen...
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Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Displayce Vollzeit 40.000 € - 60.000 € pro JahrWe are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce's mission...
