German-Speaking Customer Service Agent for Malta office

Vor 3 Tagen

Berlin, Berlin, Deutschland The lemon Consulting Vollzeit 18.250 € - 48.600 € pro Jahr

Location: Malta
Full-Time | On-site / Hybrid / Remote Options (depending on company preference)

About the Role

Are you a people person with a passion for helping others? Do you speak fluent German and have excellent communication skills in English? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent

Were looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You'll Do

  • Handle incoming queries from German-speaking customers via phone, email, and live chat.

  • Provide clear, accurate, and friendly support on product/service issues.

  • Guide customers through troubleshooting steps or processes.

  • Maintain detailed records of customer interactions in the CRM system.

  • Collaborate with internal teams to escalate and resolve issues.

  • Continuously work on improving customer satisfaction.

What You Bring

  • Fluency in German (C1 or higher) and strong English communication skills.

  • Experience in a customer support or contact center role is a plus (but not a must).

  • Tech-savviness and comfort with online tools and systems.

  • A problem-solving mindset and a positive attitude.

  • Willingness to relocate to Malta or already based here.

What We Offer

  • Competitive salary and performance-based bonuses.

  • Relocation support (if applicable).

  • Flexible working options (hybrid or remote, depending on the role).

  • Paid training and growth opportunities.

  • Health insurance and wellness programs.

  • Friendly, international team and modern work environment.

  • Work-life balance and sunny island life in Malta

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