German Speaking Customer Service for Aviation industry
vor 8 Stunden
Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment.
Responsibilities- Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat.
- Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information.
- Resolve customer issues and complaints efficiently, ensuring a positive travel experience.
- Collaborate with various internal teams to provide accurate information and effective solutions.
- Stay informed about airline policies, procedures, and industry trends to assist clients effectively.
- Document all customer interactions accurately and maintain detailed records for service improvements.
- Promote loyalty by fostering positive client relationships and understanding customer needs.
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly within the aviation or travel industry, is preferred.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and tact.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong problem-solving capabilities.
- A genuine passion for travel and the aviation sector.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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