German Speaking Customer Service for Food

vor 15 Stunden

Berlin, Berlin, Deutschland Patrique Mercier Recruitment FR Vollzeit

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Food & Beverage industry. This role is perfect for individuals who are passionate about customer service and seeking to work with a leading company in a dynamic sector.

Responsibilities
  • Provide outstanding customer service to German-speaking clients across various communication channels, including phone, email, and chat.
  • Assist customers with inquiries regarding products, orders, and general information concerning the Food & Beverage offerings.
  • Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction.
  • Collaborate with internal teams to address and resolve complex issues effectively.
  • Maintain up-to-date knowledge of product offerings, promotions, and industry trends.
  • Document all customer interactions precisely and provide regular reports on customer feedback and issues.
  • Support marketing initiatives by gathering and reporting customer insights.
Requirements
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the Food & Beverage industry.
  • Strong communication skills with a customer-centric attitude.
  • Ability to troubleshoot issues and offer tailored solutions to customers.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills and the ability to work in a fast-paced environment.
  • Passion for food and beverage and a desire to enhance customer experiences.
Benefits
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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