German Speaking Customer Service for Manufacturing industry

vor 16 Stunden

Berlin, Berlin, Deutschland Patrique Mercier Recruitment FR Vollzeit

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Manufacturing industry. This role is ideal for individuals who are skilled communicators and are looking to be part of a dynamic team that values customer relations and efficient service delivery in a fast-paced environment.

Responsibilities
  • Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat.
  • Assist customers with inquiries regarding product specifications, orders, and delivery status.
  • Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
  • Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients.
  • Maintain detailed knowledge of company products, processes, and policies to serve customers effectively.
  • Document customer interactions and ensure accurate information retrieval for future reference.
  • Promote and educate customers on new products and services.
Requirements
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably within the manufacturing industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Proficient in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational and time management skills.
  • A proactive approach to work and a desire to contribute to team success.
Benefits
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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