Professional Services Operations Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Stripe is increasingly focusing on Enterprise and large Digital Native customers who require highly qualified personnel to assist with the deployment of its products and services. The Professional Services team provides implementation consultants and engineers to support these customers, while also offering strategic and operational support across strategy, planning, operations, analytics, and insights.

The Professional Services Strategy & Operations team drives business changes related to tooling, processes, and policies. We facilitate incremental improvements in productivity to help Professional Services deliver solutions and enhance Stripe's revenue. Our global team spans the Americas, Europe, and Asia Pacific, comprised of business partners working directly with Professional Services and technical resources managing tools, data, analytics, and operational activities.

As a member of the Global Professional Services Strategy and Operations team, you will play a vital role in enhancing the productivity and effectiveness of the Professional Services organization. This involves close collaboration with senior leadership and the broader sales team to analyze core business performance metrics and spearhead key strategic service initiatives. Your efforts will have a significant impact on supporting a rapidly scaling sales organization while ensuring that customers—from global enterprises to ambitious startups—can efficiently adopt and integrate Stripe's capabilities.

Partnering closely with the ProServ leadership team, and regional leaders to support delivery and sales teams, owning the in-depth monitoring and tracking of the business metrics, creation of key intelligence and insights to accelerate growth and activation. 

Partner with key cross-functional stakeholders, including but not limited to Marketing, Finance & Strategy, Data Science, Seller Systems, and Strategic Operations to streamline and optimize our internal processes and run-the-business and planning deliverables (Stripe Rhythm of Business: Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews). Shape the processes and go-to-market support model for a rapidly growing company, and make a tangible impact on sales and operations.

• Support the regional professional services leaders with intelligence and insights to accelerate growth
• Support Sales Strategy and Operations colleagues by standardizing global and regional common process that is currently decentralized
• Create dashboards from end to end to deep dive into key performance metrics and drive deep understanding of business performance
• Problem solve and structure analysis outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for Regional sales leadership
• Participate in projects defining go-to-market approaches, as well as in regular business and resource planning
• Run analysis on key performance metrics, providing relevant insights for managing the business
• Oversee implementation of enabling systems and tools, working closely with internal systems teams
• Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams
• Manage bespoke projects and effectively manage stakeholders

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Has 7+ years of sales, strategy and operations experience in a high-tech growth environment, or operational experience in investment banking or management consulting or private equity or venture capital, or business insights / analytics roles
• Advanced proficiency in SQL and other advanced analytics and data visualization tools (Tableau, Plotly, Power BI, Looker, etc.)
• Executive presence and ability to influence and build strong relationships across all levels of an organization
• Has strong analytical skills and a structured approach to solving unique business problems. Has experience working with data and large data sets to identify trends and create insights to make recommendations to senior leaders
• Understanding of professional services operations (resource management, capacity planning, time capture, billing/invoicing, engagement lifecycle).
• Familiarity with financial modeling for services (project P&L, utilization, revenue recognition, etc.).
• Has an enthusiastic "roll up your sleeves" mentality
• Works well with a high degree of adaptability and flexibility in a fast paced, often ambiguous, and rapidly changing environment

• Experience in the payments industry
• Experience with Certinia