Aktuelle Jobs im Zusammenhang mit customer support center engineer 1 - Stuttgart - d9e0906c-aec1-42d6-98f4-605b24b896a8
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customer support center engineer 1
vor 2 Wochen
Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation.
This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role.
RESPONSIBILITIES
To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services.
MAIN TASKS
- To collect and respond to calls for from Customers.
- To manage support tickets assigned to them until resolved.
- To interface with the Customer in order to identify and resolve technical issues.
- To support the Spare Parts Department for the procurement of materials.
- To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
- To set up, execute and control the design of plant modernization orders.
- To be available for short periods of travel
- To make themselves available outside working hours during their on-call shift.
REQUIRED SKILLS AND ABILITIES
- Good knowledge of English (knowledge of a second language is also welcome)
- Proactivity, Customer orientation
- Excellent analytical and problem-solving skills
- Attitude to teamwork
- Availability to travel and to make shifts on call
- Flexibility and resistance to stress
- Excellent knowledge of the office package, especially Excel
- In-depth knowledge of programming applied to the automation field
- Good knowledge of C++ and Visual Studio
- Good S7/TiaPortal programming skills (Rockwell welcome)
- Good knowledge of Profibus Profinet and LAN networks
- Reading and understanding electrical and mechanical drawings (Basic)
