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vor 2 Wochen

Stuttgart, Deutschland Intelligenz IT Vollzeit

Currently hiring for the position of (Digital Workplace / Desktop Support / End-User Computing). If this opportunity aligns with your expertise and interests, kindly share me your updated CV to Divya.Eshwarappa@intelligenzit.com Location: Stuttgart, Germany Mode of work : onsite Type: Full-Time Company: Intelligenz IT Role Overview: We are seeking a skilled and proactive 'IT Support Service Engineer' to join our team and provide first-level and second-level technical support across our organization. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues, ensuring seamless day-to-day IT operations. This role demands strong problem-solving skills, excellent communication, and a customer-first mindset. The engineer will work closely with internal teams and vendors to maintain IT systems and support end users both remotely and on-site. Key Responsibilities: * Provide timely technical support for desktops, laptops, mobile devices, printers, and other peripherals. * Troubleshoot and resolve software, hardware, and network connectivity issues. * Install, configure, and maintain operating systems, business applications, and security tools. * Maintain accurate documentation of issues, solutions, and user interactions in the ticketing system. * Collaborate with the infrastructure and application teams to escalate and resolve complex incidents. Required Skills & Qualifications: * 2–4 years of experience in IT support or service desk roles in mid-to-large scale environments. * Proficiency in Windows OS, Microsoft 365, basic networking, and ITIL-based support practices. * Strong interpersonal and communication skills with a focus on user satisfaction. * Ability to manage multiple priorities and work independently in a fast-paced environment. Job Summary – Minimum Skills Required: Intune knowledge – creating policies, managing/mapping assets, etc. M365 – monitoring and allocating software/hardware, licensing, etc. Defender security policies Jira Service Management Onboarding & offboarding formalities knowledge Desktop-related issue resolution Network and VPN support Printer support

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