Customer Systems Engineer
vor 2 Wochen
Customer Systems Engineer required to support customers through onboarding, implementation, and integration of advanced AI infrastructure. This role combines hands-on troubleshooting, software/hardware expertise, and close work with engineering teams to ensure customers successfully deploy, optimize, and scale the platform.
Responsibilities
- Guide customers through onboarding, training, and platform enablement.
- Act as a trusted advisor, providing best practices and resolving deployment challenges.
- Support initial implementation, configuration, and environment setup.
- Assist with APIs and system integrations, offering guidance and troubleshooting.
- Diagnose technical issues and collaborate with engineering on complex problems.
- Gather customer feedback to inform product improvements.
Requirements
- Strong technical background across diverse stacks.
- Experience with complex software–hardware systems (GPUs, CPUs, networking)
- Proficient in C++ and Python with solid engineering principles.
- Hands-on Kubernetes and container orchestration experience.
- Customer-facing technical experience with excellent communication skills.
- Strong analytical and problem-solving abilities.
- Ability to thrive in fast-paced, multi-disciplinary environments.
- Flexibility to travel when required.
Nice to have
- Rust, Go, or PyTorch; cloud experience (AWS/Azure/GCP); OpenStack or Slurm; networking (Arista, Cisco, Mellanox, RoCE, InfiniBand); performance profiling; kernel debugging; exposure to LLM deployments.
Benefits
- Competitive compensation
- Flexible hours
- Fast decision-making, high ownership, major impact during a growth phase,
- Global collaboration, and the chance to work with exceptional engineers.
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