Customer Systems Engineer

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland DeepRec Vollzeit 80.000 € - 120.000 € pro Jahr

Customer Systems Engineer required to support customers through onboarding, implementation, and integration of advanced AI infrastructure. This role combines hands-on troubleshooting, software/hardware expertise, and close work with engineering teams to ensure customers successfully deploy, optimize, and scale the platform.

Responsibilities

  • Guide customers through onboarding, training, and platform enablement.
  • Act as a trusted advisor, providing best practices and resolving deployment challenges.
  • Support initial implementation, configuration, and environment setup.
  • Assist with APIs and system integrations, offering guidance and troubleshooting.
  • Diagnose technical issues and collaborate with engineering on complex problems.
  • Gather customer feedback to inform product improvements.

Requirements

  • Strong technical background across diverse stacks.
  • Experience with complex software–hardware systems (GPUs, CPUs, networking)
  • Proficient in C++ and Python with solid engineering principles.
  • Hands-on Kubernetes and container orchestration experience.
  • Customer-facing technical experience with excellent communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive in fast-paced, multi-disciplinary environments.
  • Flexibility to travel when required.

Nice to have

  • Rust, Go, or PyTorch; cloud experience (AWS/Azure/GCP); OpenStack or Slurm; networking (Arista, Cisco, Mellanox, RoCE, InfiniBand); performance profiling; kernel debugging; exposure to LLM deployments.

Benefits

  • Competitive compensation
  • Flexible hours
  • Fast decision-making, high ownership, major impact during a growth phase,
  • Global collaboration, and the chance to work with exceptional engineers.

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