customer support center engineer

vor 1 Woche

Stuttgart, Baden-Württemberg, Deutschland Fives Vollzeit 40.000 € - 60.000 € pro Jahr

Position Summary

Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation. This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role. RESPONSIBILITIES To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services. MAIN TASKS

  • To collect and respond to calls for from Customers.
  • To manage support tickets assigned to them until resolved.
  • To interface with the Customer in order to identify and resolve technical issues.
  • To support the Spare Parts Department for the procurement of materials.
  • To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
  • To set up, execute and control the design of plant modernization orders.
  • To be available for short periods of travel
  • To make themselves available outside working hours during their on-call shift. REQUIRED SKILLS AND ABILITIES
  • Good knowledge of English (knowledge of a second language is also welcome)
  • Proactivity, Customer orientation
  • Excellent analytical and problem-solving skills
  • Attitude to teamwork
  • Availability to travel and to make shifts on call
  • Flexibility and resistance to stress
  • Excellent knowledge of the office package, especially Excel
  • In-depth knowledge of programming applied to the automation field
  • Good knowledge of C++ and Visual Studio
  • Good S7/TiaPortal programming skills (Rockwell welcome)
  • Good knowledge of Profibus Profinet and LAN networks
  • Reading and understanding electrical and mechanical drawings (Basic)

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