VIP Desktop Support Engineer

Vor 6 Tagen

Stuttgart, Baden-Württemberg, Deutschland Natobotics Vollzeit 55.000 € - 90.000 € pro Jahr

Job Title:
VIP Desktop Support Engineer

Location:
Untertürkheim, Stuttgart, Germany

Employment Type:
Full-time / Contract

Work Mode:
On-site (supporting executive / board members / VIP users)

Job Summary
We are looking for an experienced
VIP Desktop Support Engineer
to provide high-level technical support for senior executives and VIP users. The ideal candidate should have excellent technical troubleshooting skills, professionalism, and the ability to support users in a fast-paced and high-priority environment.

Key Responsibilities
Provide
dedicated on-site IT support
for senior leadership, board members, executives, and critical business users.

Troubleshoot and resolve hardware, software, and network issues on
Windows / macOS laptops, desktops, and mobile devices (iOS/Android)
.

Install, configure, and maintain workstations, peripherals, printers, meeting room equipment, and AV devices.

Support and manage
Microsoft 365 / Outlook / Teams / SharePoint
, VPN, remote access tools, and collaboration systems.

Coordinate with backend IT teams, network teams, and vendors to resolve complex issues.

Maintain and document support procedures, asset inventory, and incident reports in ITSM tools (e.g., ServiceNow, Jira).

Provide support for VIP meetings, onsite / hybrid video conferences, and executive presentations.

Ensure high confidentiality, customer service excellence, and urgency when handling issues.

Support laptop imaging, deployment, security policies, MFA, antivirus monitoring, and OS patching.

Perform proactive health checks and technology upgrades for VIP equipment.

Required Skills & Experience
4–8+ years of experience in
Desktop Support / IT Support / VIP Support roles
.

Strong knowledge of
Windows & Mac OS, Active Directory, Office 365, Exchange, Azure AD
.

Experience supporting
MFA, BitLocker / encryption tools, Microsoft Intune / SCCM
.

Good understanding of
network basics
, VPN, WLAN, LAN troubleshooting.

Experience with
meeting room technologies, Zoom/Teams/Polycom/AV systems
.

Excellent communication skills in
English
;
German language (B1/B2 preferred)
.

Ability to work independently and handle high-pressure situations professionally.

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