Associate Customer Service Supervisor

vor 2 Wochen

Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 50.000 € - 80.000 € pro Jahr

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive. 

Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein. You will provide support, training, and work direction to Customer Service Agents.  Monitors performance and reviews areas that need improvement. Creates and modifies training programs. Handles difficult calls. Provides reporting and analysis support to supervisor. Has frequent contact with customers to provide or clarify information concerning service, products, pricing, billing, status of accounts, quality, or warranty/remedy questions. Responds to technical product or service application inquiries, complaints or requests for special consideration or remedies. Has complete working knowledge of computerised equipment and procedures.

How You'll Make an Impact:  

  • Provides support, training, and work direction to the local Customer Service Team and the Global Business Services Teams
  • Monitors performance and reviews areas that need improvement
  • Creates and modifies training programs
  • Provides reporting and analysis support to Senior Supervisor 
  • Has frequent contact with customers to provide or clarify information concerning service, products, pricing, billing, status of accounts, quality, or warranty/remedy questions
  • Responds to technical product or service application inquiries, complaints or requests for special consideration or remedies
  • Knowledge of computerised equipment and procedures
  • Recommends and implements changes in systems and procedures ensuring that customers receive the best sales service possible
  • Oversees assigned Customer Service operations to ensure that customer claims and complaints are handled effectively
  • Understands sales initiatives, products, and distribution methods of division(s) supported

Minimum Qualifications:  

  • Proven team management experience
  • Minimum 5 years of experience in customer service
  • Knowledge of personnel management
  • Advanced knowledge of product or service
  • Entrepreneurial thinking and action, as well as a results-oriented work style; strong sales and service orientation
  • Excellent knowledge of SAP/SD module required
  • Advanced MS Office skills
  • English and German C1 level

Preferred Qualifications:  

  • Degree in Supply Chain / Chemicals or a science related discipline

What's in it For You: 

  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments  
  • The ability to make an impact and shape your career with a company that is passionate about growth  
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best  

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

  • Principal Chemist

    vor 1 Woche

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 80.000 € - 120.000 € pro Jahr

    Own your Future. Impact what mattersA trusted partner at more than two million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $14 billion and 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site...

  • European Commercial Technical Facility Care and Laundry Specialist

    Vor 6 Tagen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 40.000 € - 60.000 € pro Jahr

    Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thriveEcolab is seeking anEuropean Commercial Technical Facility Care and Laundry Specialistto join our Institutional division, supporting our field sales teams across a dynamic European cluster. This role is a unique opportunity to...

  • Service Engineer m/f/d

    Vor 4 Tagen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Resolve BioSciences Vollzeit 60.000 € - 90.000 € pro Jahr

    Your mission Improve the future of cancer treatment with us - determined, courageous and as a teamAt Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learningWe are looking to hire a...

  • Lead Chemist

    vor 2 Wochen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 60.000 € - 90.000 € pro Jahr

    Own your Future. Impact what mattersA trusted partner at more than two million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $14 billion and 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site...

  • Chemistry Research

    vor 2 Wochen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 10.000 € - 25.000 € pro Jahr

    Own your future. Impact what matters. A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13billion and more than 47,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to...

  • Logistics Planner

    Vor 6 Tagen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 55.000 € - 85.000 € pro Jahr

    Möchtest du eine hellere, mutigere Zukunft gestalten und deine Karriere vorantreiben?Dann werde Teil des Ecolab-Teams und hilf mit, eine Welt zu schaffen, in der wir alle gedeihen könnenEcolab sucht eine*nLogistics Planner (m/w/d)zur Verstärkung unseres dynamischen Supply-Chain-Teams. In dieser Rolle bist du verantwortlich für das Management der...

  • Principal Packaging Engineer

    vor 2 Wochen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 60.000 € - 120.000 € pro Jahr

    Own Your Future. Impact What Matters.Share our passion for protecting people and vital resources? Ready to harness your talent in ways that matter? Eager to work for a market leading company where your own success fuels that of your customers? For our high-tech R&D center we are currently looking for aPrincipal Packaging Engineer (f/m/d) based in Monheim am...

  • Senior Business Analyst with Project Management experience

    vor 2 Wochen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Asterisk Consulting Vollzeit 60.000 € - 90.000 € pro Jahr

    Company DescriptionAt Asterisk Consulting, our guiding principle is "Elevating Excellence." We aim to set standards in cloud consulting through consistent quality. We prioritize innovation, integrity, and customer-centric solutions, allowing us to deliver top-tier services tailored to meet our clients' unique needs.Role DescriptionThis is a contract or...

  • Regulatory Affairs Project Specialist

    Vor 6 Tagen

    Monheim am Rhein, Nordrhein-Westfalen, Deutschland Ecolab Vollzeit 60.000 € - 90.000 € pro Jahr

    Ecolab, Purolite Resins, the world leader in resin-based separation, purification and extraction technology, is seeking a Senior Regulatory Affairs Specialist.We manufacture products which help our customers around the globe, mainly in pharmaceutical and life science sectors, with technology which are critical to safe manufacture of their products. It's an...

  • Associate Customer Service Supervisor

    vor 2 Wochen

    Monheim am Rhein, Deutschland Ecolab Vollzeit

    JOB DESCRIPTION Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein. You will provide support, training, and work direction to Customer Service Agents. Monitors performance and...

  • Associate Customer Service Supervisor

    Vor 4 Tagen

    Monheim am Rhein, Deutschland Ecolab Inc. Vollzeit

    Want to build a brighter, bolder future and cultivate your career? **Join Ecolab’s team and help create a world in which we all thrive.** **How You’ll Make an Impact**: - Provides support, training, and work direction to the local Customer Service Team and the Global Business Services Teams - Monitors performance and reviews areas that need...

  • Supervisor Customer Service

    vor 3 Wochen

    Koblenz am Rhein, Deutschland Reisen Aktuell GmbH Vollzeit

    Supervisor Customer Service (m/w/d)Reisen Aktuell GmbH | Koblenz am RheinÜber die StelleDu suchst eine verantwortungsvolle Position im Kundenservice, bei der du deine Erfahrung einbringen und gleichzeitig mit einem engagierten Team zusammenarbeiten kannst? Dann bist du bei uns genau richtig. Als Supervisor Customer Service (m/w/d) wirst du Teil unseres...

  • Supervisor, Customer Service

    Vor 4 Tagen

    Frankfurt Am Main, Deutschland FOX Factory GmbH Vollzeit

    **Unser Unternehmen**: Möchtest du einem schnell wachsenden und dynamischen Unternehmen beitreten? Dann ist jetzt ein guter Zeitpunkt. Wir suchen zum nächstmöglichen Zeitpunkt eine/n **Supervisor, Customer Service (m/w/d**) in Vollzeit an unserem Standort in Höhfröschen/Rheinland-Pfalz. Was du über Fox wissen solltest: FOX ist ein börsennotiertes...

  • Customer Service Supervisor

    Vor 7 Tagen

    Frankfurt am Main, Deutschland CPC Vollzeit

    Colder Products Company (CPC) is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical...

  • Customer Service Supervisor

    vor 17 Stunden

    Frankfurt am Main, Deutschland CMACGM Vollzeit

    Unter der Leitung von Rodolphe Saadé bedient die CMA CGM-Gruppe, ein weltweit führendes Unternehmen im Bereich Schifffahrt und Logistik, mehr als 420 Häfen auf fünf Kontinenten. Mit ihrer Tochtergesellschaft CEVA Logistics, einem weltweit führenden Logistikunternehmen, und ihrer Luftfrachtsparte CMA CGM AIR CARGO bietet die CMA CGM-Gruppe ihren Kunden...

  • Service Delivery Supervisor

    vor 14 Stunden

    Frankfurt am Main, Deutschland Cision Vollzeit

    Cision Group Ltd. ist ein weltweit führender Anbieter von Earned Media Management Software und unterstützt PR- und Kommunikationsprofis bei ihrer Arbeit. Die Software von Cision ermöglicht es modernen Kommunikatoren, wichtige Einflussfaktoren zu identifizieren, strategische Inhalte zu vermitteln, signifikante Auswirkungen durch Texte und Bilder zu...

  • Customer Service Representative

    Vor 6 Tagen

    Frankfurt am Main, Deutschland CPC Vollzeit

    **Job Summary**: We are looking for a Customer Service Rep to join our Customer Service team, based in Mörfelden-Walldorf, Germany. Reporting to the Customer Fulfillment Supervisor, the Customer Service Rep will enter customer sales orders accurately and timely, provide date management, update quotes, and assist the Customer Service Specialists at...

  • Customer Service Associate

    vor 2 Wochen

    Radolfzell am Bodensee, Deutschland SCHIESSER GMBH Vollzeit

    LAND: - **DEUTSCHLAND** - BUNDESLAND: - **BADEN-WÜRTTEMBERG** - STADT: - **RADOLFZELL AM BODENSEE** - BERUFSFELDER: - **HANDEL** - VERTRAGSFORM: - **FESTANSTELLUNG** - ARBEITSZEIT: - **TEILZEIT** Vorstellung des Unternehmens WAS MACHT UNS BESONDERS SCHIESSER sorgt seit 1875 dafür, dass sich Menschen in ihrer Wäsche wohlfühlen. Wir folgen dem...

  • Customer Service Representative

    Vor 6 Tagen

    Monheim, Deutschland Veralto Global Vollzeit

    Unsere Arbeit bei Hach sichert die Wasserqualität für Menschen auf der ganzen Welt. Unsere Kundenpartnerschaften, engagierten Experten und zuverlässigen, benutzerfreundlichen Lösungen machen die Wasseranalyse besser - schneller, einfacher, umweltfreundlicher und informativer. Als Mitglied unseres Teams haben Sie die Möglichkeit, einen unmittelbaren,...