Customer Success Renewal Representative

commercetools - we are:

- **The competitive sort**: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
- **Inspired**: Continually exploring what's possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started.
- **Valued**: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
- **Driven**: We push the limits, technology, and ourselves to retain the trust of some of the world's leading and fastest growing brands every single day.

**The Opportunity**:
**_ ** Please note: This role is open to individuals located in either Germany or the United Kingdom, who have the ability to commute into our London, Berlin or Munich office every so often. We can consider both largely remote and hybrid working options for this position. **_**

**Your Mission**:

- Develop and maintain renewal pipeline and forecast for your assigned region
- Coordinate with Customer Success, Legal and Sales to analyze customer-specific utilization, determine appropriate new agreement terms and generate contractual materials
- Engage directly with customers, escorting them throughout their renewal lifecycle while promoting commercetools value as we align on new agreement terms
- Meet or exceed renewal success targets and contribute in identifying additional account growth opportunities
- Provide regular renewal status updates and related metrics to Customer Success Leadership
- Collaborate in the ongoing development and optimization of internal processes

**What you need to succeed**:

- 2+ years of professional experience in a Renewal Representative (preferred), Account Executive, CSM, BDR role (or similar) with renewal responsibilities at a fast growing software company
- Strong analytical skills and excellent attention to detail
- Comfortable navigating legal agreements and associating product metrics with contractual terms
- Proven time
- and process-management skills
- Experience driving multiple, time-sensitive, engagements simultaneously
- Exceptional internal coordination and customer communication skills
- Excellent English language skills
- Independent, proactive way of working and ability to work in a team

**Desirables / Nice-to-haves**:

- Experience developing/enhancing efficient processes
- German language skills would be advantageous

**Team Values**:

- _Positivity._ Negativity is the enemy of progress.
- _Trust & Transparency._ Promote direct and continuous feedback.
- _Learning_**_. _**Be proud if you've failed at something. Think big, start small, learn fast

**_ We care about your Growth and Well-being_**

**Competitive compensation package**:Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks
- **️ Remote Work**:Up to 60 days/year from a country different from your base country

**Open Learning & Development Budget**

**ct** Academy**:Regular internal training sessions

**Our Benefits**:Check them out_ _here_
- ️ **Flexibility**: Morning person or night owl? We believe in outcome and motivated employees

**Mindset & Growth**:A diverse workspace with an open, international culture & learning environment

**_ Are you ready? Come grow with us_**

*** Are you looking for something else? **Check out our** **Career Page **and our **Website** **for more information.**:

- We are all different and that is what makes us stronger We hire great people from a _**_wide variety of backgrounds_**_, not just because it's the right thing to do, but because it makes our company better._
- commercetools celebrates being a _**_diverse environment _**_and is proud to be an _**_equal _**_opportunities _**_employer_**_. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess _**_your competencies, future potential, approach_**_ to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability._