Customer Success Representative
vor 2 Wochen
Customer Success Representative (German Speaking)
Berlin (Hybrid: 2–3 days/week)
Salary: Base up to €45,000
Annapurna Recruitment is supporting a fast-scaling European SaaS company that's transforming project management for the construction and trade industries. They're seeking a
Customer Success Representative
fluent in German to join their mission of simplifying and digitizing outdated workflows.
What You'll Do
- Deliver tailored onboarding and training through webinars, on-site sessions, and 1:1 support
- Analyse customer needs to create engagement initiatives (e.g. training, content, process optimisation)
- Act as a trusted advisor, building long-term relationships with customers at every stage
- Attend trade fairs and customer visits to strengthen adoption and brand presence
- Identify upsell, cross-sell, and reactivation opportunities through daily interactions
- Provide first-line support (email, phone, and ticketing via Zendesk) with a customer-first mindset
What You'll Bring
- Experience in customer onboarding, support, or success—ideally in SaaS or tech-driven environments
- Technical comfort with platforms like
Salesforce
,
Zendesk
, and CRM/CX tools - Native-level
German
and strong professional
English
communication - Empathetic, proactive, and team-oriented personality
- Self-starter attitude with the ability to work independently and collaboratively
Why Join?
- Hybrid working with a bright, modern Berlin-Mitte office (30 vacation days, flexible hours)
- Competitive salary, public transport subsidy or Urban Sports Club membership, and pension support
- Empowered, collaborative culture with real input on team decisions
- Be part of a mission-led team redefining how trade professionals work across Europe
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