Customer Success Representative

vor 2 Wochen


Berlin, Berlin, Deutschland Annapurna Vollzeit 45.000 € pro Jahr

Customer Success Representative (German Speaking)

Berlin (Hybrid: 2–3 days/week)

Salary: Base up to €45,000

Annapurna Recruitment is supporting a fast-scaling European SaaS company that's transforming project management for the construction and trade industries. They're seeking a
Customer Success Representative
fluent in German to join their mission of simplifying and digitizing outdated workflows.

What You'll Do

  • Deliver tailored onboarding and training through webinars, on-site sessions, and 1:1 support
  • Analyse customer needs to create engagement initiatives (e.g. training, content, process optimisation)
  • Act as a trusted advisor, building long-term relationships with customers at every stage
  • Attend trade fairs and customer visits to strengthen adoption and brand presence
  • Identify upsell, cross-sell, and reactivation opportunities through daily interactions
  • Provide first-line support (email, phone, and ticketing via Zendesk) with a customer-first mindset

What You'll Bring

  • Experience in customer onboarding, support, or success—ideally in SaaS or tech-driven environments
  • Technical comfort with platforms like
    Salesforce
    ,
    Zendesk
    , and CRM/CX tools
  • Native-level
    German
    and strong professional
    English
    communication
  • Empathetic, proactive, and team-oriented personality
  • Self-starter attitude with the ability to work independently and collaboratively

Why Join?

  • Hybrid working with a bright, modern Berlin-Mitte office (30 vacation days, flexible hours)
  • Competitive salary, public transport subsidy or Urban Sports Club membership, and pension support
  • Empowered, collaborative culture with real input on team decisions
  • Be part of a mission-led team redefining how trade professionals work across Europe


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