Customer Success Manager

vor 1 Woche

Berlin, Berlin, Deutschland Ruby Berlin HR Consulting Vollzeit 60.000 € - 120.000 € pro Jahr
About The Role

As a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of EMEA and APAC customers. Your mission is to ensure our customers are successful with UXCam, which means achieving their goals, seeing value from our platform, and ultimately becoming long-term advocates.

You will lead the post-sales relationship, beginning with onboarding and continuing through renewal and upsell. This includes driving product adoption, delivering business reviews, identifying growth opportunities, and navigating complex customer organizations to ensure each stakeholder is informed, engaged, and satisfied.

Success in this role means proactively understanding your customers' business objectives, translating them into actionable plans, and working cross-functionally with Sales, Product, and Support teams to remove blockers and surface solutions. You'll be expected to bring a consultative approach, strong communication skills, and a passion for helping clients optimize their product experiences using UXCam.

This is a highly collaborative role with a mix of strategic thinking, relationship management, data storytelling, and product knowledge.

What You'll Be Doing
  • Own a named Enterprise book across EMEA; drive adoption, GRR/NRR, and expansion pipeline.
  • Run exec-ready QBRs/EBRs and multi-thread senior stakeholders.
  • Turn product analytics into clear business value stories.
  • Use AI-assisted workflows for QBR prep, call notes, success plans, and stakeholder comms.
  • Partner with Sales on renewal/expansion, forecast risks weekly, and remove blockers with Product/Support
What You'll Need to Succeed at this role
  • 5+ years in Enterprise CSM/AM at a B2B SaaS company.
  • Fluent English; French and/or Arabic a plus.
  • Strong analytics: product metrics fluency; spreadsheet chops (lookups/pivots); SQL nice-to-have.
  • Proven commercial acumen (renewals, expansion, negotiations).
  • Habit of leveraging AI to move faster and improve quality.
  • Excellent communication; thrives cross-functionally with Sales, Product, Engineering, and Support.
  • Experience with HubSpot.

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