Customer Success Representative Dach

**Do you want to help drive positive outcomes with customers, and build a meaningful career in Customer Success?** Are you excited to make a real impact on customers’ goals and see measurable results? Do you want to work towards making the Internet a safer place, in a high energy organization, operating in one of the most exciting sectors of digitizalization?

**Your Role**

In this role, you'll have the opportunity to make a real impact by helping customers succeed with SoSafe’s product suite. With a strong customer and product-focused approach, you’ll guide customers on how to get the best value from SoSafe products, driving their positive outcomes and fostering high customer satisfaction.

In our Customer Success team, your tasks will include:

- Learning to conduct business conversations, including contract renewals and upsells
- Advising clients on the basics of cybersecurity awareness
- Contributing to the planning and conducting of business reviews
- Assisting in the management of campaigns to promote safety awareness and show the ROI of our product
- Building and nurturing long-term customer relationships, learning to develop and implement engagement strategies
- Navigating commercial processes, including renewal management and identifying up/cross-sell opportunities
- Supporting customers proactively in reaching their goals and sharing feedback to our product development team on behalf of our customers
- Helping to turn customers into enthusiastic advocates who are willing to share their success stories

**Your Profile**
- You are highly motivated to build a career in Customer Success and are enthusiastic about helping customers achieve their goals
- You bring a proactive and customer-focused mindset and have some experience in a customer-facing role (whether from Customer Success, sales, support, or another field)
- You are eager to grow and develop your skills in customer relationship-building, commercial discussions, and goal-setting
- You’re comfortable working with a diverse group of clients and are keen to develop your organizational and communication skills
- You’re a team player who thrives in a collaborative, dynamic team that values shared learning
- You have strong German and English language skills (additional languages are a plus)
- Experience in a SaaS environment is a plus, but we value the desire to learn and adapt to new technology

**Why Us?**

At SoSafe, you’ll be part of an innovative cybersecurity team helping protect organizations from digital threats while advancing your own professional growth. In our dynamic environment, you’ll receive support from experienced specialists who will help guide your development.

**What We Offer**

**Work-life balance**:

- Flexible working hours
- 33 vacation days
- Kindergarten support

**Mobility**:

- Travel allowance for public transport
- Bike and transport benefits

**Work Environment**:

- Access to cutting-edge technology
- Annual company off-site event
- Networking events
- Dog-friendly HQ

**Health Care**:

- Wellness programs
- Fitness First membership

**Additional Benefits**:

- Company pension scheme
- Corporate discounts
- Employee referral bonus
- Learning & Development Grant

**About Us**

Join us in making the digital world safer As one of the fastest-growing security awareness companies worldwide, we focus on people. Our unique learning psychology approach is redefining the digital security landscape.

With strong VC funding, we’re expanding internationally, and we’re looking for team players motivated to grow with us. At SoSafe, you’ll have the chance to take ownership of your work, develop your skills, and build a meaningful career.

If you want to make an impact in a diverse, inclusive environment that values personal growth and innovation, SoSafe could be the perfect place for you.

**Are you our next Cyber Security Hero?