Customer Support Representative⎟german-speaking
vor 1 Woche
**Who will you be working for?**:
Our partner is a leader in **vehicle data intelligence**. They provide data and software solutions for companies in the automotive and insurance environment. Their goal is to empower companies in terms of data privacy, security and integrity, and help them make great decision-making throughout their activities.
**Their core mission**: revolutionize customer’s and partner’s experience through data.
**Q&As**:
- **Do you sponsor visas?** We do **not** sponsor visa for this job
- **Where is this position based?** This position is based in **Dresden or Berlin in Germany**, you can also work **remotely** within **Europe**:
- **Is there room for salary negotiation?** Of course Salary calculations are based on your profile
- **What are the working hours?** This position is a full time position
- **Is there a WFH policy?** Yes you can have a **hybrid** or **fully remote** option for this job
**What is this job about?**:
- As a **Technical Customer Support Representative** for the **German** market, you will make sure that the customers’ needs are met. On a daily basis, you’ll assist the Key Account customers and help analyze, solve and document the issues faced.
- Your goals: provide continuous improvements in the customer experience for customers.
**Your challenges**:
- Become an **expert** on the company’s products
- Provide excellent service to the **German market** Key Account customers (assessors, insurer and organizations)
- **Contribute** to the customer-related projects, provide solutions, implement and document them
- Provide second and third level **support** with remote desktop solutions or on-site while facing customer **specific** challenges
- Resolve customer and colleagues’ inquiries in a **professional** and **timely** manner
- Provide proactive customer support when necessary
- Stay in constant contact with other functions for continuous improvements
**What do you need to come & join?**:
- Language skills**:Advanced level** in **German** and **English** (C1+)
- Minimum of **3 years** of experience in **Customer Service**:
- Very good knowledge and experience with Microsoft Windows (10/11), Windows Server systems (Windows 2016 or later versions), MS office suite.
- Ability to recognize the correlation between software, hardware and operating systems.
**Extra points**:
- Knowkedge in any **Eastern European Language**:
- Knowledge in XML/XSLT and SQL
**Your mindset**:
Strong interest in **customer service** - You’re a customer advocate Strong **passion** in problem solving and **sharing knowledge** Ability to provide **knowledgeable**, **polite** and **helpful** customer support Analytical thinking Team player
- Are you ready to boost your customer service experience? It's time to apply Or tell a friend about this position :)._
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