Customer Support Representative⎟german-speaking

vor 1 Woche

Leipzig, Deutschland Next Station Vollzeit

**Who will you be working for?**:
Our partner is a leader in **vehicle data intelligence**. They provide data and software solutions for companies in the automotive and insurance environment. Their goal is to empower companies in terms of data privacy, security and integrity, and help them make great decision-making throughout their activities.

**Their core mission**: revolutionize customer’s and partner’s experience through data.

**Q&As**:

- **Do you sponsor visas?** We do **not** sponsor visa for this job
- **Where is this position based?** This position is based in **Dresden or Berlin in Germany**, you can also work **remotely** within **Europe**:

- **Is there room for salary negotiation?** Of course Salary calculations are based on your profile
- **What are the working hours?** This position is a full time position
- **Is there a WFH policy?** Yes you can have a **hybrid** or **fully remote** option for this job

**What is this job about?**:

- As a **Business Analyst** for the **German** market, you'll work in collaboration with the customer support teams. On a daily basis, you will **document** processes, procedures and workflows, to build knowledge for the teams and customers.

**Your challenges**:

- Make up knowledge
- base **libraries** for all procedures related to Customer Support
- **Collect** and **analyse** information across products, systems and processes for consistent guidelines and documentation to resolve customers and employees' inquiries
- Analyse **case data** and knowledge article usage to define the gaps in the support provision
- Fill those gaps with the appropriate **support documentation**:

- Create efficient and accurate internal documentation in consistent format
- Support new systems and tools requirements gathering across the companys' organisation
- Improve the customer experience by identifying **opportunities** to streamline and improve processes
- Support with training of processes and procedures
- Provide assistance with **new product launches** in regions
- Provide help with **reporting** and **MI**

**What do you need to come & join?**:

- Language skills**:Advanced level** in **German**, **Russian** and **English** (C1+)
- Minimum **3 years** of experience in a **Customer Service** environment
- A previous experience or proficiency in these following fields:

- Experience in **producing workflows**, policy and procedural documents
- Proficiency and experience in CRM with particular reference to knowledge base elements is essential
- Proficiency in telephony solutions is desirable

**Extra points**:
A knowledge in any other language is **highly valued** by the company and can be a great plus

**Your mindset**:

- Strong **analytical**, questioning and **problem-solving** skills
- Ability to interpret both technical and non-technical information and deliver information easily
- Self-motivated and **independent**:

- Ability to work in a **fast-paced environment** with rapidly changing priorities
- Comfortable **communicating** with and **influencing** different levels within an organisation
- Are you ready to boost your customer service experience? It's time to apply Or tell a friend about this position :)._

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