Service Desk Operator

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.

We are currently seeking a Service Desk Operator to join our team at our client's site - ECB in Frankfurt.

**Please note that this opportunity is a temporary contract until June 2026.**

Main Responsibilities
Responsible for the acceptance and transfer of incoming external and internal telephone calls, to register and process tickets for FM service requests and to book meeting rooms and services.
- First point of contact within the ECB for all technical and infrastructural facility management related requests
- Meeting and invitation management including catering services
- Ticket management
- Lost property management
- Answering and transferring internal and external Switchboard calls
- Providing information to internal or external callers
- Good knowledge of MS Office or similar tools
- English and German skill level C1
- Excellent customer service skills and good communication skills verbal/writing
- Good interpersonal and diplomacy skills
- Technical expertise for the scope of Managed Services
- Knowledge of Facility Management standards such as GEFMA
- Good knowledge of Facility Management ticket systems
- Good knowledge of invitation management and processes for conferences, meetings and of respective tools
- Good knowledge of Switchboard systems

About The Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

**Why should you join Serco ?**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**We are diverse and inclusive organisation**

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
- If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team_

**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
- Please contact the recruitment team if needed_

**Data Protection**:
For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.

**_ Further information available from the Serco Europe Recruitment Team_