Service Desk Operator

Vor 4 Tagen

Frankfurt am Main, Hessen, Deutschland Micro IT Global Vollzeit

Service Desk Operator - Frankfurt

We have an exciting opportunity for a Service Desk Operator to work at the European Central Bank

As Service Desk Operator you will concentrate your activities on the following:

  • Handling the switchboard internal/external calls
  • Booking of meetings, including associated work orders for individual service providers
  • Creation of tickets for all service providers
  • Timely coordination of incoming emails and phone calls
  • Provision of assistance to the employees on finding information related to daily processes
  • Acting as a bridge between employees and service providers.

Please note: This position is offered as a fixed-term 12 month renewed

There is a potential for a further extension/permanent contract.

On offer is a competitive salary and the chance to work in a fantastic international environment with a great team

Skills & Experience Required

  • Service Desk experience or similar customer-facing experience
  • Technical know-how
  • Very good customer service skills required
  • Capable of adjusting and integrating into the multi-culture environment of a European organisation
  • Friendly approach and the ability to handle complex situations is essential
  • You shall be reliable, punctual, dress in business attire and competent to carry out the services
  • Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience
  • Good knowledge of MS Office (Outlook, Word, Excel)
  • Very good communication and customer service skills
  • English and German skills level C1 required.

Only candidates who are eligible to work in Germany will be considered for this position.

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