Administrative Assistant

Vor 4 Tagen

München, Deutschland Rosewood Hotel Group Vollzeit

**General Information**:

- Country/Region
- Germany
- Province/City
- Munich
- Location
- Rosewood Munich
- Department
- Executive Office
- Job Type
- Full-time Permanent

Our **Administrative Assistant - Quality** is responsible for sustaining and enhancing overall quality standards, training, and guest satisfaction. They also act as the bridge between the hotel and guests, addressing inquiries and supporting operational needs.

**Essential Duties**:

- Monitor, analyze, and report on guest feedback and operational performance across all departments.
- Support continuous improvement by identifying trends and translating guest data into actionable insights.
- Ensure consistent execution of brand standards and quality audits.
- Collaborate with the Hotel Manager and departmental leaders to foster a culture of accountability and excellence.
- Maintain high service standards and drive guest satisfaction.
- Support internal audits, quality initiatives, and interdepartmental coordination.
- Uphold health, safety, and aesthetic standards throughout the property.
- Align activities with Rosewood Hotel Group’s purpose-led vision and quality culture.

**Qualifications & Skills**
- Fluency in German and English is preferred; proficiency in additional languages is a strong advantage.
- Ability to anticipate and understand guest needs to deliver exceptional service.
- Collaborate effectively with colleagues in a fast-paced environment.
- Prior experience in a similar role or within luxury hospitality is preferred.

**About Us**:
Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian
- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.

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