Head of Customer Service
Vor 7 Tagen
**What we offer**:
- Flat hierarchies and short decision-making and communication channels
- Hybrid working up to 2x per week
- 28 days of vacation (30 days after 4 years of service)
- Individual health premium for low number of sick days
- Extensive continuing education and training opportunities
- Bonuses for special occasions (e.g. anniversaries, employee referrals)
- Benefits (meal vouchers, company bike, etc.)
- Regular company events (summer party, Christmas party)
- Free employee parking and good transport links, including public transport
**Your tasks**:
- contact person for the customer
- Control of customer service activities
- Leadership and development of employees in customer service
- Task allocation & prioritization, as well as capacity planning in customer service
- First escalation level in the daily business of customer service
- Close cooperation with the overall organization & cross-departmental project coordination
- Coordination / prioritization of orders to the warehouse
- Monitoring of IT interfaces in close cooperation with the IT department
- Maintenance of customer and product data in the ERP system
- Creation & evaluation of reports & statistics as well as KPIs agreed with the customer & corresponding action planning & implementation
- Ongoing evaluation & optimization of workflows and processes with a focus on quality improvement & review, as well as budget compliance, efficiency improvement & cost savings
**your profile**:
- Completed degree in logistics/business administration or commercial training with extensive customer service professional experience
- Several years of professional experience in logistics/freight forwarding and/or pharmaceutical wholesale
- Leadership skills with at least 3 years of management experience and a team of more than 5 people
- Solid IT knowledge (e.g. Office, Windows, LVS etc.), confident in presentations
- very good English language skills
- Social competence, flexibility and individuality
- teamwork and customer orientation
- High self-motivation, willingness to perform and initiative
**Your contact person**:
Ms. I. Alzuhn
Employee Service
Phone: +49 6151-8147-145
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