Working Student Customer Success

**YOUR MISSION**:
As a Customer Success Working Student at Parloa, you will support our Customer Success colleagues in their daily tasks - preparation and follow-up of customer meetings, development and testing of voice and chatbots, documentation, etc. You will have the opportunity to take responsibility and help us turn our customers into true Parloa champions.

**IN THIS ROLE YOU WILL**:

- Provide technical support to colleagues and customers in the creation of bots in Parloa.
- Respond to customer inquiries and requests for consulting and support.
- Collaborate with product, solution engineering, and development teams to gather customer feedback.
- Conduct testing and training sessions for customers' voice bots.
- Document processes and Parloa-specific knowledge for future reference.

**WHAT YOU BRING TO THE TABLE**:

- Studying a business or IT-related course at a German university.
- Phenomenal interpersonal skills - you love working in a high-performing team
- Clear communication skills - you are able to communicate extremely precise and effective
- You are very detail-oriented in your work - as a lot of the success of our outbound activities rely on the data quality of your work
- You are coachable, passionate, curious and competitive (yet humble).
- Fluent in German (on a professional level) and English.

***WHAT'S IN IT FOR YOU?**:

- Opportunity to build your career in Customer Success and become an important part of a rapidly growing start-up with a very (very) steep learning curve
- Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
- Attractive compensation package
- Regular team events, game nights, and other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity

**Your recruiting process at Parloa**:
Recruiter video call Expert interview(s) Meeting the team Founder interview

**Why Parloa?**:
We at Parloa believe in revolutionizing the way businesses talk to their customers with the help of artificial intelligence. We do this to give humans back much of their valuable time and to enhance companies' customer experiences. We do this together with the biggest enterprises in the world, like Allianz, Congstar, Swisslife, and HSE.

Parloa was founded in 2017 in the heart of Berlin, and since then we have become one of the leading SaaS platforms for Conversational AI. But, we're just getting started. Our aim is to build the most comprehensive solution to enable every company in the world to have better conversations with their customers. We're working on making this vision a reality by pursuing the highest standards of technical engineering and combining it with innovative leadership and the strong commitment of every team member to reimagine the future of customer communication.

By joining Parloa, you will not only have a voice in redefining an entire industry. You will also experience tremendous professional and personal growth, as we are committed to growing together.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.