Working Student Customer Success

Vor 2 Tagen

Berlin, Deutschland Altruja GmbH Vollzeit

**Your mission**
**PLEASE NOTE: This position can be based in Berlin, Munich, Zurich or completely remote in Germany or Switzerland.**
**Scope/ Part-time: 12-20h/week (50%)**
As a full member of our Customer Success team you will develop a deep understanding and knowledge of our product in order to reply and handle customer requests through our ticket system (Zendesk/HubSpot). You also get insights into the different areas of RaiseNow, e.g. Sales and Marketing. We are looking for someone who values teamwork and is empathetic towards his team and our customers. You should be an excellent communicator, love working independently and want to learn new things along the way.
In this role, you will learn a lot and have the opportunity to join us permanently after graduation and start your first career step in Customer Success, Product Management, Sales or Marketing, depending on your interest and skills.
In detail:

- Actively shape our customer journey
- Be part of customer onboardings
- Solve customers problems (by mail, tool or phone) and report product requests to the product team
- Identify and address customers needs by explaining procedures, answering questions, researching pending issues(s) and providing solutions and/or alternatives
- Help the team to continuously improve the RaiseNow Knowledgebase and internal guidelines
- Add new support articles and help the product marketing team with new feature release articles
- Maintain existing support articles

**Your profile**
- Ideally currently enrolled as a student: in at a university or university of applied sciences (not a must).
- Sensitive communication in German and French (at least C1), both written and spoken
- Willingness to learn new things
- Experience with cloud-based tools, e.g. Google Drive and Google Tools
- Interest in online fundraising and software-as-a-service

Nice to have:

- Good communication skills in English
- Experience with Zendesk and Confluence
- Basic experience with Git

**What we have to offer**
- A future-oriented job in a meaningful environment
- Feel free to work where and when it’s best for you. We offer:

- flexible work schedules with annual working time
- regular home-office/mobile working
- temporary working abroad options
- Your birthday as PTO
- 100% start-up atmosphere and regular team events + one workation week/year to meet all colleagues in one spot
- An innovative working environment with a culture of transparency, trust, and mutual respect
- We care about equal pay for equal work
- Project autonomy and space for personal development from the beginning
- A creative, dynamic, international and globally distributed team with flat hierarchies

**About us**
We're RaiseNow, and we're passionate about making fundraising more efficient, user-friendly, and successful. Our technology is supporting organizations like Save the Children International, WWF, Amnesty, UNICEF, and many others.

At RaiseNow, our diverse and skillful team of engineers, fundraising experts, and movers and shakers in the nonprofit sector combine experience with cues from our community to build innovative solutions to solve real-world problems. This approach to product development will allow us to find more ways to enable people and organizations to do good in the world. We are committed to innovating and delivering top-notch tools and processes to raise the efficiency and success of organizations and movements, bringing about long-lasting impact. Join us on this exciting journey

**Job Type**: Part-time

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