Customer Service Specialist- German

vor 1 Tag

Düsseldorf, Deutschland TalentWorldGroup Vollzeit

**Customer Service Specialist German Speaker (Remote)**
**Application Deadline: 12 June 2025**
**Training Start Date: 16 June 2025**

**About TalentWorldGroup**

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

**Position Overview**

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level **German** and **fluent English** are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via **inbound and outbound** channels. The position involves **multitasking**, including managing several simultaneous cases and phone calls, with a focus on handling **modifications, cancellations, deposit claims**, and **escalating complaints**.

**Key Responsibilities**
- Handle inbound and outbound customer service calls and case management
- Serve as the first point of contact for homeowners using a booking platform
- Provide timely, high-quality assistance to customers, especially during escalations
- Log, classify, and follow up on all customer interactions
- Maintain accurate records of call history and resolutions
- Analyze call data and share customer feedback
- Stay up to date with process and platform changes
- Collaborate with internal and external teams through clear, documented communication

**Requirements**:

- Native-level **German** and **fluent English**
- Proven customer service experience
- Ability to multitask between live calls and case handling
- Solid computer literacy and experience working online
- Experience handling both inbound and outbound interactions
- Clear, empathetic, and professional communication under pressure

**Nice to Have**
- Experience with **Zendesk** or similar ticketing platforms
- Familiarity with **Slack** or online team collaboration tools
- Background in the **online travel industry**
- Technical support background (electronics, machinery, or industrial sectors)
- Proficiency in **Salesforce** and standard office tools

**Technical Requirements**
- ** Internet**: Stable wired broadband connection
- ** Hardware**:

- Processor: Minimum 1.8GHz (64-bit preferred)
- RAM: 8GB+
- Storage: Minimum 10GB free
- Screen: 1920x1080 resolution preferred
- Wired USB headset
- ** Operating System**:

- Windows 11 or later
- macOS 13 or later

**Work Schedule** (CET Time Zone)
- ** Monday to Friday**: 9:00 AM 10:00 PM
- ** Saturday to Sunday**: 12:00 PM 8:00 PM
- Evening shifts (after 6:00 PM) and weekend shifts become available after 34 weeks in production
- Two days off per week

**What We Offer**
- 100% Remote Work
- Flexible, project-based assignments
- Long-term collaboration opportunities
- Career development and learning paths
- Gamification program (performance-based bonuses and paid holiday hours)
Freelance cooperation agreement

**Join Us

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