Customer Service Representative

CONDITIONSContract: Permanent, Full-TimeLocation: Düsseldorf, HybridIN A NUTSHELLAre you a motivated, results-driven individual with a passion for helping customers? If so, the role of Customer Service Representative at MD7 — or as we call it, Landlord Relations Consultant — could be the perfect fit for you.In this position, you’ll be the go-to contact for property owners, mobile network operators, and service providers. You will share essential information, support them with a wide range of questions, and guide them from the moment an issue is reported all the way to the solution. You’ll keep everyone updated, manage expectations, and make sure processes run smoothly.DAY-TO-DAYCommunicate with customers, internal teams, and external partnersHandle customer inquiries via phone and email — especially regarding payment clarifications, invoices, and remindersReview and investigate outstanding payments using internal databases and information from partnersForward complex issues (e.g., billing discrepancies, invoice adjustments, or master data changes) to specialist departmentsMonitor progress and ensure timely resolutionDocument all interactions and actions in our internal systemsYOUR PROFILEExcellent written and verbal communication skills in German (C1+ level)Basic English skillsA proactive, solution-oriented mindset with strong time managementCustomer-focused thinking and the ability to work independentlyExperience in customer service, accounting, or data management is an advantage, but not requiredBENEFITSTime & Flexibility – We value a healthy work-life balance28 days of annual leave, increasing over time to up to 33Hybrid working model for the flexibility you needRewards & Recognition – We appreciate performance and celebrate successUncapped commission structureUncapped referral bonus of €2,000 for each successful hire you referShoutouts in our internal newsletter and on social mediaNominations for the “Good to the Core” Award by colleaguesHealth & Wellbeing – Your wellbeing matters to usAccess to an Urban Sports Club membership to help you stay activeRegular team lunchesEmployee Assistance Program (EAP) – anonymous third-party support whenever you need itAccess to online wellbeing and fitness coursesCulture & Community – Work should be enjoyable, meaningful, and connected2 days of paid volunteer leave per year for charitable activitiesCompany-wide volunteer initiatives every quarterRegular team events and company gatherings“Connect-In” buddy program to support your onboardingWeekly all-hands meetings with a prize drawGrowth & Development – We care about your careerInternal development opportunities across our international officesLeadership training programLocationWork in a telecommunications hotspot in Düsseldorf  — right next to our clients (Lörrick).About usWith over 400 employees worldwide at MD7, we are a small-big company on the verge of becoming a big-small company. We are proud to have 4 European offices across Ireland, Germany, and The Netherlands. As the experts for digital infrastructure solutions, we help our clients establish mutually profitable long-term partnerships with property owners for mobile phone antennas and EV charging stations. We support the full circle process for our partners from initial contact to leasing agreements and continued customer assistance. Our Core Values are the heart of our operations. Over the last two decades, we've fostered a culture of respect, collaboration, and individual empowerment, while striving to achieve our big goals. Find out more about our Core Values, our Purpose and Vision  here. If you are looking for an exciting career opportunity within a fast-paced, international environment, you may have just found your place to be. Come and join our mission to help connect the world and, in doing so, impact the lives of people and communities. WE TAKE GOOD CARE OF YOU At MD7, we approach everything we do with a deeper level of care and respect for people. We strive to make a difference in the lives and communities of our team members and partners. That's why MD7 offers different ways for our people to experience well-being, personal growth, and overall satisfaction. When you feel good, you do your best work and live your best life.  CAREER DEVELOPMENT We are committed to providing learning and development opportunities for all MD7 employees. In fact, in 2024 we promoted 18% of our employees into leading positions to support our growth. We can proudly say that our entire leadership team has been promoted internally. WHAT TO EXPECT WHEN YOU APPLY If we have piqued your interest, we are delighted to receive your application. In line with our Core Values, it is our goal to respond to every applicant in a timely manner. In the upcoming weeks, keep an eye on your emails and spam folder to make sure you don’t miss our response.